Best place to get C&L? I probably have to cancel this one.
Thread Starter
Bullitt Member
Joined: May 29, 2006
Posts: 450
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From: Victoria, BC
Best place to get C&L? I probably have to cancel this one.
Warning - Rant ahead!
OK so I ordered up a C&L/Predator combo from RPM Outlet wayyyy back on May 29th, a couple days before I pick up my Mustang. I figured I'd have it in time for a car show on the 24th of June, half way through the month though I hadn't seen anything yet and despite the fact it was coming USPS to Canada I figured it should be there.
So I start enquiring about a ship date to their supposed e-mail help desk (can't call anyone, no sir!). A couple days later I'm told that it shipped USPS and I can't track it through the site.
Well geeze, thanks for that, it would appear that the point of the original request "I know it shipped USPS and I cant track it but can you tell me what day it shipped on?" was lost on this guy. So anyways I reply back, clarifying my request (as if I needed to). Nothing. OK, send another more tersely worded message, finally get a young lady who shirts the issue once again. I press harder basically saying I'm going to call Visa and let them deal with you if I don't get the info I want. Well she sends me back a USPS number and says use this. I go to USPS and nothing comes up. I reply back yet again saying what do I do with this and just tell me what **** day it shipped on!
Finally she replies back and says I can track it on this link here (still doesn't tell me the ship day). Well OK I click on the link and lo and behind it works this time. And wow look at that, left Texas on the 23rd (some 25 days after I ordered AND WAS BILLED) and oddly enough the same day as my last E-mail correspondance. I see that it "Arrived Abroad" on the 27th meaning I guess it's in Canada somewhere but it ain't here that's for sure!
I sent another E-mail citing that their shipping on the 23rd and skirting the issue for 2 full weeks was less than equitable for me and I wanted contact info for management. I of course haven't recieved a reply to that message yet but basically I decided that if this thing isn't here tomorrow when I get home, ye ol' Visa will be called and that will be it.
Moral of the story, RPM Outlet, if you shop there, tread very carefully, I unfortunately didn't know this until after I ordered it.
So long story aside I am less than optimistic that this thing is showing up tomorrow and I'm just tired of waiting for it to arrive. So I plan to order a C&L and possibly SCT combo (since I keep hearing about all these great online tuners). Either way where can you my faithful online brethren
recommend for me to go? Obviously I want to get a good deal and ideally deal with someone who is competent in getting things to Canada (one reason I went with RPM is that they openly shipped USPS which saves me mucho $ in duty) though at this point I'd be happy with just good service.
Recommendations? Am I on the right track with the C&L/SCT? I have an auto and from what I'm reading now it's better for that than the Diablo (also another thing that would have been handy to know back then).
OK so I ordered up a C&L/Predator combo from RPM Outlet wayyyy back on May 29th, a couple days before I pick up my Mustang. I figured I'd have it in time for a car show on the 24th of June, half way through the month though I hadn't seen anything yet and despite the fact it was coming USPS to Canada I figured it should be there.
So I start enquiring about a ship date to their supposed e-mail help desk (can't call anyone, no sir!). A couple days later I'm told that it shipped USPS and I can't track it through the site.
Well geeze, thanks for that, it would appear that the point of the original request "I know it shipped USPS and I cant track it but can you tell me what day it shipped on?" was lost on this guy. So anyways I reply back, clarifying my request (as if I needed to). Nothing. OK, send another more tersely worded message, finally get a young lady who shirts the issue once again. I press harder basically saying I'm going to call Visa and let them deal with you if I don't get the info I want. Well she sends me back a USPS number and says use this. I go to USPS and nothing comes up. I reply back yet again saying what do I do with this and just tell me what **** day it shipped on!
Finally she replies back and says I can track it on this link here (still doesn't tell me the ship day). Well OK I click on the link and lo and behind it works this time. And wow look at that, left Texas on the 23rd (some 25 days after I ordered AND WAS BILLED) and oddly enough the same day as my last E-mail correspondance. I see that it "Arrived Abroad" on the 27th meaning I guess it's in Canada somewhere but it ain't here that's for sure!
I sent another E-mail citing that their shipping on the 23rd and skirting the issue for 2 full weeks was less than equitable for me and I wanted contact info for management. I of course haven't recieved a reply to that message yet but basically I decided that if this thing isn't here tomorrow when I get home, ye ol' Visa will be called and that will be it.
Moral of the story, RPM Outlet, if you shop there, tread very carefully, I unfortunately didn't know this until after I ordered it.
So long story aside I am less than optimistic that this thing is showing up tomorrow and I'm just tired of waiting for it to arrive. So I plan to order a C&L and possibly SCT combo (since I keep hearing about all these great online tuners). Either way where can you my faithful online brethren
recommend for me to go? Obviously I want to get a good deal and ideally deal with someone who is competent in getting things to Canada (one reason I went with RPM is that they openly shipped USPS which saves me mucho $ in duty) though at this point I'd be happy with just good service. Recommendations? Am I on the right track with the C&L/SCT? I have an auto and from what I'm reading now it's better for that than the Diablo (also another thing that would have been handy to know back then).
Thread Starter
Bullitt Member
Joined: May 29, 2006
Posts: 450
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From: Victoria, BC
Any perferences between the two? I'm not looking for max HP, more good results with a smooth running tune. Basically want it to work well, I'm not as concerned about running on the bleeding/ragged edge.
Thanks for the response!
Thanks for the response!
Thread Starter
Bullitt Member
Joined: May 29, 2006
Posts: 450
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From: Victoria, BC
Well "funny" update to this story. The package ACTUALLY arrived today. I pop over to the postal outlet and pick it up, open it up when I get in the door. WRONG KIT.
I ordered the regular aluminum tru flow kit. It's the plastic racer kit...
This is just ridiculous, I don't even know what to do. I am sending along an E-mail which will undoubtedly be ignored, does anyone know some direct lines for RPM where I can talk to someone other than a sales flunky?
Arg, if only I had heard about the ineptitude of RPM before I ordered, gah! From some of the other stories I've read when people got the wrong product it was a nightmare to get them exchanged.
I ordered the regular aluminum tru flow kit. It's the plastic racer kit...
This is just ridiculous, I don't even know what to do. I am sending along an E-mail which will undoubtedly be ignored, does anyone know some direct lines for RPM where I can talk to someone other than a sales flunky?
Arg, if only I had heard about the ineptitude of RPM before I ordered, gah! From some of the other stories I've read when people got the wrong product it was a nightmare to get them exchanged.
Thread Starter
Bullitt Member
Joined: May 29, 2006
Posts: 450
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From: Victoria, BC
No one wouldn't. Anyways daily update. Got a call from Ed there, they offered me two options. 1 wait for a box and send it back and get it exchanged. Or 2, pre-auth $100 on my Visa as a deposit and they'll ship the replacement bits out and clear the deposit when the old parts get there. I may go that route, depends on how quickly they ship it. I am gone next weekend to the WSOP and will be in Vegas for a week, may not be worth it.
Cobra Member
Joined: November 1, 2004
Posts: 1,185
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Originally Posted by Cowtown
No one wouldn't. Anyways daily update. Got a call from Ed there, they offered me two options. 1 wait for a box and send it back and get it exchanged. Or 2, pre-auth $100 on my Visa as a deposit and they'll ship the replacement bits out and clear the deposit when the old parts get there. I may go that route, depends on how quickly they ship it. I am gone next weekend to the WSOP and will be in Vegas for a week, may not be worth it.
Sorry about your problems. Fortunately, I've had nothing but good luck with RPM Outlet on multiple occasions.
Shelby GT350 Member
Joined: January 17, 2006
Posts: 2,061
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From: Tornado Alley
Originally Posted by Cowtown
2, pre-auth $100 on my Visa as a deposit and they'll ship the replacement bits out and clear the deposit when the old parts get there. I may go that route, depends on how quickly they ship it. I am gone next weekend to the WSOP and will be in Vegas for a week, may not be worth it.
Legacy TMS Member
Joined: January 18, 2005
Posts: 376
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I bought the combo directly from C & L and couldn't be happier. The fellow I spoke to took a great of time explaining things to me which I was grateful for 'cuz this is the first car I've had that is worth modding. Buy directly from them and you can't go wrong.
Cheers,
Jon
Cheers,
Jon
Thread Starter
Bullitt Member
Joined: May 29, 2006
Posts: 450
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From: Victoria, BC
I worry about the $100 deposit, but the good thing is that I have Visa to back me up in that case. I don't know I'll be talking to him tomorrow and we'll see how this shakes down. I wouldn't mind just outright returning it and not deal with these guys at all.
Thread Starter
Bullitt Member
Joined: May 29, 2006
Posts: 450
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From: Victoria, BC
Yeah Steve I know. But in this case, I can 100% confirm they didnt' make any effort to ship anything until the 23rd, well after I had been pursuing them to find out a ship date.
They sent the E-mail below regarding the return of the item, the jerking around continues. Remember they put me off, essentially lying to me for 3+ weeks and then shipped me the wrong kit...
So not only was the first 2 sentences a bit bizarre, but yeah the thing I want to do is have a credit on file for dealing with you when you couldn't get it right the first time?
At my wits end with this one. I may just use the **** thing because the weeks upon weeks of hassle ahead are just not going to be worth it. What will be worth it is the complete tear down of RPM on any and all Mustang forums I'm on, and I think that's up around 5 now. I'll certainly cost them more than $600US. I have sent a reply to this one, of course I don't expect a response for another day as they can't seem to reply in any kind of timely fashion and more over seem pretty useless.
They sent the E-mail below regarding the return of the item, the jerking around continues. Remember they put me off, essentially lying to me for 3+ weeks and then shipped me the wrong kit...
We have received your request for the return of your product for refund. After reviewing your request, it has been determined that due to the guidelines
provided on the attached Policy sheet included in your order, we are unable to accept a return on your recent purchase in sales invoice #859792 for any type of a refund. We have updated your request. Please read the following carefully. After review it has been determined we are able to accept your request for a return of recent purchase on sales invoice #859792 as an in-store credit only that will be allowed for any future purchases with rpm outlet inc.. If the free shipping option was used, the original shipping cost incurred by rpmoutlet.com will be deducted from the purchase in the amount of $38.00. After inspection of the returned component/product , verifying that the item was never been open or installed and is in new condition, at that time we will issue an in-house credit that will be applied for future purchases only and will come in the form of an email to the email address provided with your request. Please review these guidelines provided on the yellow return sheet included with your sales invoice receipt. By utilizing our RGA numbering authorization system you are agreeing to receiving an in-house credit for merchandise returned provided you have followed the guidelines provided in your exchange only policy form. Credit back to original credit card, paypal account, or any other method of payment used for your original purchase is not an available option nor agreed to by the receiver of this authorization email or by RPM Outlet Inc.. We will accept the above listed item(s) authorized with our RGA number for in-house credit only and may be applied to any future purchase(s).
provided on the attached Policy sheet included in your order, we are unable to accept a return on your recent purchase in sales invoice #859792 for any type of a refund. We have updated your request. Please read the following carefully. After review it has been determined we are able to accept your request for a return of recent purchase on sales invoice #859792 as an in-store credit only that will be allowed for any future purchases with rpm outlet inc.. If the free shipping option was used, the original shipping cost incurred by rpmoutlet.com will be deducted from the purchase in the amount of $38.00. After inspection of the returned component/product , verifying that the item was never been open or installed and is in new condition, at that time we will issue an in-house credit that will be applied for future purchases only and will come in the form of an email to the email address provided with your request. Please review these guidelines provided on the yellow return sheet included with your sales invoice receipt. By utilizing our RGA numbering authorization system you are agreeing to receiving an in-house credit for merchandise returned provided you have followed the guidelines provided in your exchange only policy form. Credit back to original credit card, paypal account, or any other method of payment used for your original purchase is not an available option nor agreed to by the receiver of this authorization email or by RPM Outlet Inc.. We will accept the above listed item(s) authorized with our RGA number for in-house credit only and may be applied to any future purchase(s).
At my wits end with this one. I may just use the **** thing because the weeks upon weeks of hassle ahead are just not going to be worth it. What will be worth it is the complete tear down of RPM on any and all Mustang forums I'm on, and I think that's up around 5 now. I'll certainly cost them more than $600US. I have sent a reply to this one, of course I don't expect a response for another day as they can't seem to reply in any kind of timely fashion and more over seem pretty useless.
Thread Starter
Bullitt Member
Joined: May 29, 2006
Posts: 450
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From: Victoria, BC
My best and only advice guys, for sure do not deal with these guys. I sent a very very pointed E-mail after this outlining all the facts. I also realized something today as I was looking for this apparent return info sheet (taped to the bottom of the box). They didn't ship the Diablo PC Interface kit with it either!
Holy cow. Can they bugger this up any more? No way I'm going to be stuck with Duty & GST twice, plus shipping from there twice and back from here to them. Just because they can't get their act together by their proposed return they are offering I'd be out over $130cdn, and that does't preclude any further issues coming up.
My E-mail gave them until end of the day tomorrow to call me and work this out or there will be a complaint going into the BBB in their area, FBI Internet Fraud and Visa will finally get the call. It won't be pretty but I've been on the net for over a decade and have learned all I need to know about how to deal with companies like this. Oddly enough in that decade + I've never had to deal with such an incompetent organization.
This is the warning I wish I saw before I ordered!
Holy cow. Can they bugger this up any more? No way I'm going to be stuck with Duty & GST twice, plus shipping from there twice and back from here to them. Just because they can't get their act together by their proposed return they are offering I'd be out over $130cdn, and that does't preclude any further issues coming up.
My E-mail gave them until end of the day tomorrow to call me and work this out or there will be a complaint going into the BBB in their area, FBI Internet Fraud and Visa will finally get the call. It won't be pretty but I've been on the net for over a decade and have learned all I need to know about how to deal with companies like this. Oddly enough in that decade + I've never had to deal with such an incompetent organization.
This is the warning I wish I saw before I ordered!