Bamachips Help!!!
1/16/08, 06:57 PM
#2
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hey guys, i ordered a tune from doug @ bamachips on sunday jan. 6th. i got a order update that said .....
comments for your order are: sent
your order has been updated to the following status:
new status:delivered
please reply to this email f you have any questions.
so, i replied on jan.8th when i received this email, as this is the first time that ive tried to get an emailed tune to my laptop. i STILL havent received a response. there is nothing in that email for me to download or anything for my predator tuner. is this typical of the cusomer service to not reply to a email from over a week ago and an order from almost two? does anybody have a number for this place? i am so disheartened about this because i dont know of anybody else who everyone claims is good at the emailed tunes for the diablosport that im almost ready to say screw it and buy a sct and go with brenspeed because ive never had anything but good luck with them (although ive never got a custom tune from them). I dont want to pay to put he car on a dyno until i can afford a supercharger because from what im told by the local diablo tuner its $250 an hour for the dyno (no more than two hours he says)and $150 for the tune (potentially $650 for a tune).
comments for your order are: sent
your order has been updated to the following status:
new status:delivered
please reply to this email f you have any questions.
so, i replied on jan.8th when i received this email, as this is the first time that ive tried to get an emailed tune to my laptop. i STILL havent received a response. there is nothing in that email for me to download or anything for my predator tuner. is this typical of the cusomer service to not reply to a email from over a week ago and an order from almost two? does anybody have a number for this place? i am so disheartened about this because i dont know of anybody else who everyone claims is good at the emailed tunes for the diablosport that im almost ready to say screw it and buy a sct and go with brenspeed because ive never had anything but good luck with them (although ive never got a custom tune from them). I dont want to pay to put he car on a dyno until i can afford a supercharger because from what im told by the local diablo tuner its $250 an hour for the dyno (no more than two hours he says)and $150 for the tune (potentially $650 for a tune).
Edit:
Actually that's one of the main reasons I went with brenspeed instead. Not saying one is better than the other but I didn't want to have to wait as long to get it, or as long if I needed help
1/16/08, 07:52 PM
#3
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Trust me, it's worth the wait, though!
1/16/08, 10:23 PM
#4
SUPERCHARGED RED ROCKET ------------------Master-Moderator
Also realize, that he's a one man operation as well. That being said, if your unable to reach him via e-mail.
Then contact him by telephone. The phone number is listed on his website.
Then contact him by telephone. The phone number is listed on his website.
1/17/08, 02:41 AM
#5
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his tunes are definitely worth it, but yes, its a pita to get ahold of him. if you catch him at the right time, you can actually email back and forth for a day or 2, but after that, its a good week or more.
try calling him. i know his phone # was having some probs. so if its just rings and rings, then its still messed up. also, try towards the end of HIS work day. seems to be a good time that he answers.
as everyone else has said, he is a busy boy..
try calling him. i know his phone # was having some probs. so if its just rings and rings, then its still messed up. also, try towards the end of HIS work day. seems to be a good time that he answers.
as everyone else has said, he is a busy boy..
1/17/08, 07:47 AM
#6
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Doug is a great guy and will take care of you, his tunes are bar none. His internet was down for awhile but it should be back up by now. I got my update on Monday and took a few days. I didn't mind because he is a great guy. His phone number should be on the E-mail he sent you.
Keep in mind he is a one man show and very busy so if you know you need an update, e-mail him as soon as possible. Good luck!
Keep in mind he is a one man show and very busy so if you know you need an update, e-mail him as soon as possible. Good luck!
1/17/08, 08:56 AM
#7
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I'll echo what everyone else has said .........HE'S BUSY!!!!!!!!!! His tunes are great and because of that he is swamped. I have an SCT and he emailed me numerous tunes with no problem. You just have to be patient. He will be here in Oklahoma City next Wednesday the 23rd. PM me with your info and let me know if you haven't heard from him by then. I'll give him the message when he's here.
1/17/08, 10:02 AM
#9
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You know I really like Doug, I have his 93Race tuned installed and have had it installed for practically the whole time I've owned my GT which is going on 8 months (3K miles) yes its a daily driver, I just don't drive very far to and from work lol
Hers my beef though......................................
Customer Service is my top requirement from a company I choose to do business with. I am willing to pay more if I know Customer Service is top notch. When I get the feedback back that Doug is busy, very busy and we need to just deal with that, that makes me nuts. I know busy means business is great for Doug but if it means degraded service to me, thats not good. I've had some challenge getting a hold of Doug but not as bad as what people now seem to be experiencing. Not sure I could deal with what I hear about now.
I just ordered a tune from Brenspeed, it was a fantastic experience, expectations were set and have been fulfilled. Their customer service is top notch and easily in the top companies I do business with.
It will be interesting to see if I can feel (butt-o-meter) a difference in the tunes between Brenspeed and Bama.
Hers my beef though......................................
Customer Service is my top requirement from a company I choose to do business with. I am willing to pay more if I know Customer Service is top notch. When I get the feedback back that Doug is busy, very busy and we need to just deal with that, that makes me nuts. I know busy means business is great for Doug but if it means degraded service to me, thats not good. I've had some challenge getting a hold of Doug but not as bad as what people now seem to be experiencing. Not sure I could deal with what I hear about now.
I just ordered a tune from Brenspeed, it was a fantastic experience, expectations were set and have been fulfilled. Their customer service is top notch and easily in the top companies I do business with.
It will be interesting to see if I can feel (butt-o-meter) a difference in the tunes between Brenspeed and Bama.
1/17/08, 10:50 PM
#10
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i thought 2 weeks waiting for an emailed tune was ridiculous but it sounds now like his is the norm for bama. I really hope that this tune is worth it. i guess if i decide to get a supercharger than i will buy the tune a month early instead so that i have a nice safe tune until i can get to the dyno and get a custom one for my car.
1/18/08, 12:03 AM
#12
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One thing I'd like to add in Doug's defense......... He is currently training a new employee. I talked to him last week and they were in the middle of Doug showing him the in's and out's of the SCT software. Once this new guy gets on his feet you all will probably start getting faster responses from Doug.
1/18/08, 02:14 PM
#16
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I waited three weeks and got nothing this is just unacceptable i dont care how good your tunes are. I cancelled order and went with brenspeed couldnt be happier.This was a year ago and nothings has changed since.
1/18/08, 07:12 PM
#17
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Thanks
1/18/08, 07:15 PM
#18
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I got mine from brenspeed and it was great. Got it fast and the customer service was top notch. I had some problems with my ecm and they straightened it right out and sent me another one that would work. It ran great with it and I could feel a difference. A bit of tweeqing on the dyno and I got even more out of it. Overall 10/10.
1/18/08, 08:35 PM
#19
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I got mine from brenspeed and it was great. Got it fast and the customer service was top notch. I had some problems with my ecm and they straightened it right out and sent me another one that would work. It ran great with it and I could feel a difference. A bit of tweeqing on the dyno and I got even more out of it. Overall 10/10.
1/18/08, 09:50 PM
#20
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Flip a coin, the tunes are going to be about the same between Brenspeed and Bama, I prefer my Bama race tune because it has some more personality to it IMO. either way you can not go wrong.