mustangray

I was checking my local Ford dealer about a 2011 Mustang but just kept getting ther auto responce emails so I tried there "click to chat" I'll let you be the judge heres the transcript (please forgive the spelling I was typing fast) and the time was 7:30p.m.
Welcome to Ford Of Orange! How can I assist you today?
Ana says:
Hello Ray. My name is Ana how can I help you?
ray says:
Just checking to see if the 2011 GT/CS Mustang was still available
Ana says:
I'd be happy to check on that for you Ray!
Ana says:
Was this a new or pre-owned model?
ray says:
new
Ana says:
Excellent! I do see a 2011 Ford Mustang here in my system but let me go ahead and confirm availability for you to make sure there are no pending transactions,
Ana says:
What is a good email address to reach you with this?
ray says:
mustangray@hotmail.com
Ana says:
Thanks! And just for reference, may I have your last name?
ray says:
gonzales
Ana says:
Excellent! Thank you! How soon are you looking to purchase this Mustang?
ray says:
what Time do you open - lol
Ana says:
LOL we open at 8:30am!
Ana says:
I would also like to make note of a good phone number for you, in case we would like to follow up with you personally and answer any additional questions you may have.
Ana says:
What would be the best one to reach you?
ray says:
Excellent ! , phones not good to many calls , email is the fastest way to get hold of my
Ana says:
Sure thing I understand. We just like to follow up with our customers via phone to be sure you have received all the information and assistance you need from us.
Ana says:
We can leave you a voicemail with direct contact information for you to reach us at your convenience if you prefer!
Ana says:
Is there a good phone number for you?
ray says:
phone is no good (to many calls) email is best
Ana says:
I completely understand Ray!
ray says:
I was talking with cedric but I've been getting back auto msg's back
ray says:
so if I can find out about the car to night I'll be by in the morning
Ana says:
Ray at this moment we are about to close for the day but we will definitely reach you first thing tomorrow morning!
Ana says:
We have a great Internet sales team - one of them will be in touch with you first thing tomorrow morning!
Ana says:
Is there anything else I can help you with at this time?
ray says:
no one can walk out to the yard and look right now and send me an answer
ray says:
what time is closing today?
Ana says:
I apologize for that but at the moment we can't confirm availability we close at 9:00pm!
ray says:
can I have the owners and GM's email coontact onfo please
Ana says:
Ray once we process your details we will send you an email with the contact details for our Internet Sales Manager!
Ana says:
Feel free to reconnect with us at anytime and have a great rest of your day!

11SHELBYGT500

Raymond, next time go into the dealership. You're buying a car, not ordering a pizza. Sorry, I have to :fail: you.

mustangray

why drive out to a dealer unless they have what you are looking for and remember I worked at a Ford dealer for 10yrs and we would have checked our inventory to make the sale and just for the customer service sake
also why have an internet dept.

Rather B.Blown

So they weren't closing for an hour and a half, but couldn't check to see if they had the car?

Just curious, why didn't you just call and talk to someone?

mustangray

[QUOTE=Rather B.Blown;6175258]So they weren't closing for an hour and a half, but couldn't check to see if they had the car?

Exactly, I was about to call but then I thought of my retail days and a phone call means nothing it's taken more seriously if it's writen, so I found the G.M.s email address and sent him the transcript he contacted me back (about 9:45) and said he's sorry, that the way they handled this was all wrong and "the car is right here in the show room". So I thanked the G.M. for his quick responce. So now I'll be checking the car out later this morning

Timeless

Or at least call. The poor woman probably thought she was being pranked.

Kinyodas

I shopped via Internet - then I just walked into the dealership and purchased (got it for invoice!!! yes!!!)- much much less bull. If they really want to make a sale, they will get back to you quickly.

Glenn

soooooooooo what happened today?

yugoboss

They want you to come in the door no matter if they have the car or not.

houtex

I protest the title of this thread. This wasn't an F. It was a C, maybe a D. I see nothing wrong with the overall situation, and considering OP is going in and seems happy about the car being tehre, overall, this thread title needs changing. Badly.

Bad Boss 302

The best way to check a dealer's inventory on line without calling or e-mailing is:

edmonds.com
cars.com
kbb.com

They all have a way for you is get to the dealer's web page to check inventory. That's how I bought my 2012 Boss 302.

Ray Man

He must be out driving his new car!

Kinyodas

Yes they do. When they called, I stated I was interested in price first and to send a quote via email or don't waste my time.

mustangray

I agree I've Internet shopped for cars many times before and some dealers are great. when I got my wifes car they gave us a price quote (that we liked) and had us in and out of the dealership in less then a half hour . Most dealers want your info so they can start a telemarketing campaign to get you in the store to pressure you (even a little) into a sale
as for this dealer
I'm raising there grade to a firm "B-" since they seem to be doing all they can for me now . So let's see what we can do. they have already given me a pretty good price but I'm going to see about trading in the Pantera (thats a tough one)

four-walling

Hi Ray,

I just sold #5606 and it is now in Holland. What number is your Cat?

http://www.provamo.com/Members/Regis...HPNNB05606.asp

mustangray

Hi Kerry
I saw the pictures very nice, my car is number #5764

four-walling

Hi Ray,

Are you still running 15" wheels? I have a brand new, never mounted, set of Toyo Proxes ST's 295/50-15" tires manufactured in 2007.

I am in them $400 including shipping. I know these tires for 15" wheels are made out of "unobtanium".

Let me know if you need a set before I put them on the www.

mustangray

They sound cool I love "unobtanium" but I never seem to be able to get my hands on some
My tires are in good shape only about 2years old so I don't think so but thanks for the offer

mustangray

well I think the grade may drop again since I haven't heard (email,phone or carrier pigeon) from the dealer for the second day .
I really don't care if they say we "can't do it" I just think it's rude not to respond to a customer when they told you they would

RVAStangGT05

You know, from the tone and words the rep who was chatting with you used, it wouldn't surprise me to find that she was located in another country- like India. A lot of places go the cheap route, and get offshore chat help. These people use scripts, and are not native English speakers, so you'll get those canned responses like you were getting.

Also, I've been at a couple Ford dealerships, standing around with a huge wad of cash in my hand trying to get someone to wait on me. That, and the problems I've had with service is why I will no longer deal with Ford dealers. I bought my Mustang from a Toyota dealership, got a non Ford extended warranty, and have been much happier and better treated this time around. Before I set foot in any dealership I do extensive research on consumer opinion.

All that said, good luck getting the car you want