Anyone else trade in their car with ford and get a email from ford credit saying your previous car has a past due balance?

I traded in my 08 GT over a year ago and I'm sure the finance people did their job and calculate the correct payoff, I got emails from ford credit saying my old car has a past due amount, I called the 800-727-7000 number and it's busy signal. What is going on?

 

I received 2 past due email notices today about a minute apart for my Fusion. I tried logging in with no luck, must be their server crashed or they were hacked.

 

This is exactly what happened with me. Something is def up because their 800 doesn't even ring just is busy, I've tried it several times now.

 

I got one this morning as well for my Fusion I traded in 3 months ago.

 

They finally updated the phone prompt and states the emails were in error and to disregard.

 

Thanks for the update. I got two of these e-mails this morning, when my most recent payment had been applied back on the 15th. They must've been hacked. If so, I sure hope everyone's personal info wasn't compromised.

 

i was hoping they email me saying my mustang is paid off lol

 

It was weird getting that email because they just sent me a refund of $18 on it the other day.

 

Yep, must be a glitch; it had a variable in it in place of the car name. This was on a loan I paid off 2 years ago.

 

Just got the follow up email stating that it was an error:

"You are receiving this email in follow-up to a "Payment Reminder" email or emails you received today from us. The notes were sent in error and should be disregarded.

We sincerely apologize for any inconvenience this may have caused.

Ford Credit

DO NOT REPLY TO THIS EMAIL as your response would not be received."

 

I called them today at lunch. Its a system error.

I told the lady I traded that car in almosty 2 years ago(my 09 gt). That was like four cars ago.