What tips to insure no dealer damage to car during prep?
Tasca Super Boss 429 Member
Joined: January 4, 2006
Posts: 3,904
Likes: 32
Originally Posted by Tony Alonso
Did you sign the paper that says you had inspected the vehicle and found it to your satisfaction or was that done on the day you received the car?
Bullitt Member
Joined: April 23, 2004
Posts: 265
Likes: 0
From: Mississauga, Ontario
Any new vehicle technically is owned by the dealership until the customer drives off the lot.
If any problems arise while it is on the dealer's lot, then it is the dealer's insurance or American Road Insurance that is responsible. For the responsibility to be enforced, the ownership must be with the insured.
In most jurisdictions, even if you put insurance on the car before you actually take delivery, the care and control of the car remains with the dealership, therefore the insurance and ownership responsibilities do too.
The requests you make are out of the norm, but not unrealistic. Most people want their new car to be clean and in its best presentation when they pick them up. More times than not, when you deviate from the process, the Customer Survey comes back with more reponses below "Completely Satisfied".
If the dealer works with you on your special requests, give them "Completely Satisfied" scoring. They will appreciate it!
If any problems arise while it is on the dealer's lot, then it is the dealer's insurance or American Road Insurance that is responsible. For the responsibility to be enforced, the ownership must be with the insured.
In most jurisdictions, even if you put insurance on the car before you actually take delivery, the care and control of the car remains with the dealership, therefore the insurance and ownership responsibilities do too.
The requests you make are out of the norm, but not unrealistic. Most people want their new car to be clean and in its best presentation when they pick them up. More times than not, when you deviate from the process, the Customer Survey comes back with more reponses below "Completely Satisfied".
If the dealer works with you on your special requests, give them "Completely Satisfied" scoring. They will appreciate it!
Banned
Joined: August 16, 2006
Posts: 1,633
Likes: 0
Originally Posted by Little Black Pony
Michael,
Most of what you are asking are "ok" demands. The license plate holes are a reasonable request. But, you are going to have a hard time convincing the dealership not to do the PDI. Keep in mind that the PDI is the one and only chance for the dealeship to hold the transport service accountable for transport damage and to find possible defects from when the car was manufactured.
You can ask to have the plastic left on the seats and such but they probably won't let it go without the PDI.
As for keeping it out of the elements... Hah! good luck with that. Keep in mind that your car will spend at least a week behind a train in an automoblie box car. You should see the amount of dirt and grime on the freshly delivered cars we get. You can easily write "wash me" in the film of dirt and see it from about a block away.
You can always refuse the Mustang if you don't like it. Whether or not they will give your deposit back or will carry it over to a new order is up to the dealership. Most of the defect work will be covered outside of your warranty that's why there is a PDI. You have to realize that the car is NOT yours until you sign on the dotted line. They are ordering it for you as a courtesy.
BTW, I still have the protective plastic covering on my door sill and floor mat emblems.
Most of what you are asking are "ok" demands. The license plate holes are a reasonable request. But, you are going to have a hard time convincing the dealership not to do the PDI. Keep in mind that the PDI is the one and only chance for the dealeship to hold the transport service accountable for transport damage and to find possible defects from when the car was manufactured.
You can ask to have the plastic left on the seats and such but they probably won't let it go without the PDI.
As for keeping it out of the elements... Hah! good luck with that. Keep in mind that your car will spend at least a week behind a train in an automoblie box car. You should see the amount of dirt and grime on the freshly delivered cars we get. You can easily write "wash me" in the film of dirt and see it from about a block away.
You can always refuse the Mustang if you don't like it. Whether or not they will give your deposit back or will carry it over to a new order is up to the dealership. Most of the defect work will be covered outside of your warranty that's why there is a PDI. You have to realize that the car is NOT yours until you sign on the dotted line. They are ordering it for you as a courtesy.
BTW, I still have the protective plastic covering on my door sill and floor mat emblems.
V6 Member
Joined: June 5, 2006
Posts: 82
Likes: 0
Originally Posted by Boltzman
Wow Nick! I thought I was ****
She asked me if I would ever drive it to and park in a shopping mall or a place like that. I said sure, if I have two fully armed guards packing M16's with 200 rounds ready to go, car surrounded by sand bags, video camara's. and software so I can carry my PDA with me to monitor the vehicle and guards as I shop...
Well, I'm not that ****...
Legacy TMS Member
Joined: August 7, 2006
Posts: 16,113
Likes: 789
From: In Boredom
Originally Posted by mstang
Any new vehicle technically is owned by the dealership until the customer drives off the lot.
If any problems arise while it is on the dealer's lot, then it is the dealer's insurance or American Road Insurance that is responsible. For the responsibility to be enforced, the ownership must be with the insured.
In most jurisdictions, even if you put insurance on the car before you actually take delivery, the care and control of the car remains with the dealership, therefore the insurance and ownership responsibilities do too.
The requests you make are out of the norm, but not unrealistic. Most people want their new car to be clean and in its best presentation when they pick them up. More times than not, when you deviate from the process, the Customer Survey comes back with more reponses below "Completely Satisfied".
If the dealer works with you on your special requests, give them "Completely Satisfied" scoring. They will appreciate it!
If any problems arise while it is on the dealer's lot, then it is the dealer's insurance or American Road Insurance that is responsible. For the responsibility to be enforced, the ownership must be with the insured.
In most jurisdictions, even if you put insurance on the car before you actually take delivery, the care and control of the car remains with the dealership, therefore the insurance and ownership responsibilities do too.
The requests you make are out of the norm, but not unrealistic. Most people want their new car to be clean and in its best presentation when they pick them up. More times than not, when you deviate from the process, the Customer Survey comes back with more reponses below "Completely Satisfied".
If the dealer works with you on your special requests, give them "Completely Satisfied" scoring. They will appreciate it!
it was not waxed tho. I didn't want some smuck using a buffer to wax my car. They got it half right. I would call every couple of hours the day its supose to be dilevered and be there when it comes off the truck if at all possible
Bullitt Member
Joined: July 20, 2006
Posts: 420
Likes: 0
From: Virginia Beach, VA
I told the dealer:
1) Just wash the car...no buffing (I once had a GT delivered to me with 21 scratches on the rear spoiler back in '89 from a bad buffing pad)...I refused the car. Besides those who know how to properly use a buffer are few and far between.
2) Let me take the car home and allow me to prep it (i.e. wax it, etc.). This also gives you the chance to look over the vehicle for any panel misalignment, check all the controls, etc. (I missed the fact that my new vehicle had one of its rear quarter windows not seated flush with the window frame...that ended up costing me $300, because I had a top notch window installer break the glass and put in another OEM rear quarter window. The dealership wanted to pry the glass out and then fix it (with mostly a new rear quarter panel paint job). The defect was a huge glob of urethane adhesive which prevented the window from seating properly. Be sure to check everything inside and ensure everything works from the glove box to pulling down the rear seats...make sure the trunk opens and closes easily. Check the line up of your trunk to the car...check the way the hood lines up....etc. etc. Check to ensure your stereo and speakers are fine (I once had a prep guy blow one of my speakers while he was prepping up the car...after all, he needed some tunes and mine was his for the 30 minutes he had to wash the new vehicle). Also check the alignment of your tail pipes...sometimes they come off the assembly line a bit crooked.
3) No dealership sticker(s). I prefer the "clean" look...besides, why should I advertise for him? I paid for the car...his advertisements, at least on the vehicle I am purchasing, are over.
4) Make sure they have the right paint touch-up bottle on hand and stick it in your glovebox.
Remember, once you buy and you drive off the lot...your vehicle just becomes another "used" car...
1) Just wash the car...no buffing (I once had a GT delivered to me with 21 scratches on the rear spoiler back in '89 from a bad buffing pad)...I refused the car. Besides those who know how to properly use a buffer are few and far between.
2) Let me take the car home and allow me to prep it (i.e. wax it, etc.). This also gives you the chance to look over the vehicle for any panel misalignment, check all the controls, etc. (I missed the fact that my new vehicle had one of its rear quarter windows not seated flush with the window frame...that ended up costing me $300, because I had a top notch window installer break the glass and put in another OEM rear quarter window. The dealership wanted to pry the glass out and then fix it (with mostly a new rear quarter panel paint job). The defect was a huge glob of urethane adhesive which prevented the window from seating properly. Be sure to check everything inside and ensure everything works from the glove box to pulling down the rear seats...make sure the trunk opens and closes easily. Check the line up of your trunk to the car...check the way the hood lines up....etc. etc. Check to ensure your stereo and speakers are fine (I once had a prep guy blow one of my speakers while he was prepping up the car...after all, he needed some tunes and mine was his for the 30 minutes he had to wash the new vehicle). Also check the alignment of your tail pipes...sometimes they come off the assembly line a bit crooked.
3) No dealership sticker(s). I prefer the "clean" look...besides, why should I advertise for him? I paid for the car...his advertisements, at least on the vehicle I am purchasing, are over.
4) Make sure they have the right paint touch-up bottle on hand and stick it in your glovebox.
Remember, once you buy and you drive off the lot...your vehicle just becomes another "used" car...
Tasca Super Boss 429 Member
Joined: January 4, 2006
Posts: 3,904
Likes: 32
Originally Posted by mstang
The requests you make are out of the norm, but not unrealistic. Most people want their new car to be clean and in its best presentation when they pick them up. More times than not, when you deviate from the process, the Customer Survey comes back with more reponses below "Completely Satisfied".
If the dealer works with you on your special requests, give them "Completely Satisfied" scoring. They will appreciate it!
If the dealer works with you on your special requests, give them "Completely Satisfied" scoring. They will appreciate it!
Tasca Super Boss 429 Member
Joined: January 4, 2006
Posts: 3,904
Likes: 32
Originally Posted by MrLatte
Do all dealers actually wax the cars? I plan on doing a Zaino treatment with mine so I don't need anyone going crazy with a buffer.
One of the reasons they do this is to hide any imperfection at delivery that will show up more vividly without waxing and detailing (usually with cars that have been sitting on the lot for a while).
I'll never forget one young lady telling me about how all sorts of scratches showed up on her car about 3 weeks after she got it.
GT Member
Joined: May 11, 2006
Posts: 154
Likes: 0
I didn't let the dealer to wash the car or to remove any plastics. They didn't mind. This is how I got her.
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Cobra Member
Joined: September 4, 2006
Posts: 1,202
Likes: 1
From: Nor-Cal
Yep me to.
I gave strict orders for them to do nothing to my car other than check the fluids and do the needed mechanical checks. I told them to leave all wrapping on the car and to not wash or touch anything.
I then brought it home removed all warpping and washed it myself. I then discovered many paint flaws and a ton of rail dust on the car. No big deal though as I took care of it all. I would not suggest this to anyone that does not have some good detailing skills though.
Richard
I gave strict orders for them to do nothing to my car other than check the fluids and do the needed mechanical checks. I told them to leave all wrapping on the car and to not wash or touch anything.
I then brought it home removed all warpping and washed it myself. I then discovered many paint flaws and a ton of rail dust on the car. No big deal though as I took care of it all. I would not suggest this to anyone that does not have some good detailing skills though.
Richard
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