M&M

Hi everyone. I have been lurking here for a while and recently officially joined.

We have a GT on order and ERL informed us this week, we have a status of serialized and awaiting build and ETA date. Today when we called, after putting in the basic info and ERL confirming, ERL automatically transferred us to an analyst. Of course, we hung up. For hours now, we have felt 'out of touch' since we have not been able to contact ERL at will for the automated status. We feel information-less! :shock:

Has this happened to anyone before? any scenarios as to why?

stang9325

Yeah, this happened to me twice. As far as I know, it may just be a temporary glitch or something. By time you read this, I'm sure will have already called again and had no problems.

M&M

thanks - and you're right stang9325 - we have called more than a couple of times since that message. we finally got an update of build week 11/28!

stang9325

Congratulations. Now, if I could only have that kind of relationship with the ERL. I am convinced that she hates me.

95SVTCobraVA

WOW You have been waiting since June Man I would be VERY angry if it happened to me

StewGTVista

Can you guys tell me the number to the ERL? My dealer is an idiot and doesn't know what I'm talking about. Kzinti has been helpful, but it would be great if I could call and see what this ERL is saying about my order.

Appreciate it.
Stew

stang9325

WOW You have been waiting since June Man I would be VERY angry if it happened to me
[/b][/quote]

Yeah, not exactly happy but I am going through a salesman that I've been loyal to for years now. I get A plan anyways, so I could have gone to a larger allocated dealer without price problems but I would rather give him the business. Not to mention, I knew it would be getting cold out around the time I got my car and it would be going into storage anyways. It's worth the wait though!

M&M

stew - i don't think some of the info you get via the forums is something you are to share with your dealer/salesperson

WERKED 66

why not.....it shows them you know more than they think....the more a buyer is informed the less likely they can get screw...or have the salsman b.s. them........my salesman was like when i told him everything i knew.......and he knew not to mess with me.......

StewGTVista

I agree with "werked." The more I call the dealer with more information than they have, the more they seem to be willing to go out and try to get me additional information that they think I didn't know. I think it keeps them engaged. Maybe it'll light a fire under their collective butts to do some simple research. Other dealers start their own threads via this forum and posts updates. Now that's an engaged dealer.

Stew

M&M

I don't see anything wrong with letting your dealer know that you have access to info and even what that info is, however sharing where you get the info from, IMHO could mess things up for all of us. Remember, the ERL is for dealers, not customers.

StewGTVista

I understand what ERL is for. But the dealers should know it exists, shouldn't they? When I asked them to check the VOPC voice activated system for an update, they didn't know what I was talking about. I had to tell them. They should have known. Now they know and that should assist me and other future customers. Tell me how that's going to "mess things up" for the all us. I know they're salesman, but they're not going to shut down what Kzinti does for us like some kind of Ford Gestapo. Ford knows what he's doing for the customers. He's keeping us off of their backs. He's gotten hundrends of kudos from customers. He's good for Ford.