thumper21

I was lying in bed last thinking how antiquated Ford's vehicle tracking system is. I could send Aunt Mildred a $10 box of chocolates via UPS and if they were one day late getting to her, UPS could track the package and be on it like a monkey on a cupcake. I have a $27k automobile, that was produced Sept 8th, has been shipped for 10 days now, and no body can tell me where it is or when I'll get it other than "it should be any day now". I really need to kick someone in the ding-ding. Not my salesman because he's a good guy. Not the guy driving the car hauler-he's probably a teamster. I think it needs to be a pocket protector, pencil pushing, clip board carrying geek that is holding my baby behind a fence somewhere.

os121

You are right, although I'm not sure about the geek part. My guess is that there is some department at Ford or AAI that is dealing with some sort of crisis, that is ultimately delaying our cars. I feel for this department, because those folks are probably working very hard to resolve whatever it is, and want badly to get those cars out of the factory and into our hands. I also guess that whoever is in charge of managing the crisis has chosen to impose a "status-blackout", thinking that the dealers and customers are really not affected by whatever is happening. Just a thought. :scratch:

Grantsdale

Cars usually are not this hyped. Ford is not used to having 25,000 preorders. They can't keep everyone happy. Just be patient.

kerafaith

Thumper21, like Grantsdale said, just be patient. When my 2002 Mustang was delivered, my dealer told be for 3 weeks that the car was on the truck being delivered. 3 weeks. And at the time I worked at a truck stop so I am almost certain that it didn't take 3 weeks to get here. I felt like kicking someone too but managed, by some miracle, not too. So patience grasshopper, patience.

Cheers mates.

Dr Iven

That's a nice analogy/point, though... You can check the status of just about any UPS shipment with a few clicks on the internet. Although it would be cool for Ford to have some kind of buyer-friendly system set up for tracking orders, it would be a large waste of money because only a very small percentage of new car sales are the result of an order.

SixtySix

In reality, it does take that long. It does not go from point A to point B. Part of it may go by Rail and then another part by truck, in between it spends some time in a couple of shipping yards....

I just took delivery on a brand new Honda Pilot earlier this year. It literally took 3.5 weeks to get from the factory in Alabama to my dealer in Arizona. If my contact at the dealership didn't know someone at the local shipping depot, It would have literally taken another week to go a measly 3 miles from the depot to the dealer. We were fortunate enough to be able to pick it up at the depot and circumvent the last ridiculous part.

So it's not just Ford, it's not just the Mustang, it's the entire system.

It's probably why lot's of dealers don't do orders unless absolutely pressed to do so.