I called the robot lady
Thread Starter
Mach 1 Member
Joined: October 17, 2004
Posts: 713
Likes: 32
From: Phoenix, AZ.
I called the robot lady this morning at about 7:45 local time and got a live man that asked me some questions concerning codes and numbers that I did not have because they were not on my VOC. They were not my dealer code, order number, or body code which I do have. He then asked me for the name of the dealership and my name and if I were a customer or a dealer. I told him I was a customer inquiring about my order. I was politely told that I am not supposed to call the number and that only dealers are supposed to call the number. He told me to call my dealer to check the status of my order. So I guess we can't check the weekly status of our orders anymore. I only call once a week on friday. DARN! Did anybody else encounter this problem. It was fun being able to check on our orders without bothering the dealers.
Mach 1 Member
Joined: May 7, 2004
Posts: 821
Likes: 0
I called this morning to check for Thursday updates... Unfortunately she couldn't understand me when I said 8-0. I've been noticing that ERL has been having a hard time understanding me lately. I'm going to have to try a different phone.
Also... Anyone else notice that ERL sounds like Barney when talking?
Also... Anyone else notice that ERL sounds like Barney when talking?
Bullitt Member
Joined: February 18, 2005
Posts: 318
Likes: 4
Originally posted by KBONSIG@March 18, 2005, 8:49 AM
you have to talk really loud to her - the female dog needs to know who's boss - she was back talking me a bit, but a firm load voice gets the job done.
you have to talk really loud to her - the female dog needs to know who's boss - she was back talking me a bit, but a firm load voice gets the job done.
for a good laugh.
Bullitt Member
Joined: January 21, 2005
Posts: 233
Likes: 0
I went al the way through the ERL and at the end, when I said "yes," she told me that "the automated vehicle status system could not check on my order, please hold for an analyst." I think not.
I wonder if they are randomly pulling calls into humans for screening, or if they are tagging certain orders for screening based on the number of times that order has been checked.
Or... it could just be chance. Maybe they are having problems with the system this morning. Maybe I am not paranoid - maybe everything is going to be juuuuust fine.
I wonder if they are randomly pulling calls into humans for screening, or if they are tagging certain orders for screening based on the number of times that order has been checked.
Or... it could just be chance. Maybe they are having problems with the system this morning. Maybe I am not paranoid - maybe everything is going to be juuuuust fine.
Team Mustang Source
Joined: December 23, 2004
Posts: 291
Likes: 0
From: Andover,Ma
Originally posted by moze@March 18, 2005, 12:10 PM
I went al the way through the ERL and at the end, when I said "yes," she told me that "the automated vehicle status system could not check on my order, please hold for an analyst." I think not.
I wonder if they are randomly pulling calls into humans for screening, or if they are tagging certain orders for screening based on the number of times that order has been checked.
Or... it could just be chance. Maybe they are having problems with the system this morning. Maybe I am not paranoid - maybe everything is going to be juuuuust fine.
I went al the way through the ERL and at the end, when I said "yes," she told me that "the automated vehicle status system could not check on my order, please hold for an analyst." I think not.
I wonder if they are randomly pulling calls into humans for screening, or if they are tagging certain orders for screening based on the number of times that order has been checked.
Or... it could just be chance. Maybe they are having problems with the system this morning. Maybe I am not paranoid - maybe everything is going to be juuuuust fine.
I just called and got the same thing.Hung up quickly
Mach 1 Member
Joined: May 7, 2004
Posts: 821
Likes: 0
Originally posted by mco05gt+March 18, 2005, 1:01 PM--><div class='quotetop'>QUOTE(mco05gt @ March 18, 2005, 1:01 PM)</div><div class='quotemain'><!--QuoteBegin-moze@March 18, 2005, 12:10 PM
I went al the way through the ERL and at the end, when I said "yes," she told me that "the automated vehicle status system could not check on my order, please hold for an analyst." I think not.
I wonder if they are randomly pulling calls into humans for screening, or if they are tagging certain orders for screening based on the number of times that order has been checked.
Or... it could just be chance. Maybe they are having problems with the system this morning. Maybe I am not paranoid - maybe everything is going to be juuuuust fine.
I went al the way through the ERL and at the end, when I said "yes," she told me that "the automated vehicle status system could not check on my order, please hold for an analyst." I think not.
I wonder if they are randomly pulling calls into humans for screening, or if they are tagging certain orders for screening based on the number of times that order has been checked.
Or... it could just be chance. Maybe they are having problems with the system this morning. Maybe I am not paranoid - maybe everything is going to be juuuuust fine.
I just called and got the same thing.Hung up quickly
[/b][/quote]
They've caught us! :cop:
Bullitt Member
Joined: February 19, 2005
Posts: 425
Likes: 0
I think it must have been a phone overload. I just called and got the
same status I' ve been receiving for 10 days.
I did call the FCRC a couple days ago and spoke to a nice lady who
said my car should be delivered to the dealer anytime between now
and the 23rd.
same status I' ve been receiving for 10 days.
I did call the FCRC a couple days ago and spoke to a nice lady who
said my car should be delivered to the dealer anytime between now
and the 23rd.
Shelby GT500 Member
Joined: March 10, 2004
Posts: 2,586
Likes: 2
From: Sherman, TX
Originally posted by Scarpi@March 18, 2005, 9:12 AM
I was politely told that I am not supposed to call the number and that only dealers are supposed to call the number. He told me to call my dealer to check the status of my order.
I was politely told that I am not supposed to call the number and that only dealers are supposed to call the number. He told me to call my dealer to check the status of my order.
And we could then check our order status online and not have to talk with the ERL.
Mach 1 Member
Joined: March 9, 2005
Posts: 514
Likes: 0
Originally posted by GhostTX+March 18, 2005, 1:32 PM--><div class='quotetop'>QUOTE(GhostTX @ March 18, 2005, 1:32 PM)</div><div class='quotemain'><!--QuoteBegin-Scarpi@March 18, 2005, 9:12 AM
I was politely told that I am not supposed to call the number and that only dealers are supposed to call the number. He told me to call my dealer to check the status of my order.
I was politely told that I am not supposed to call the number and that only dealers are supposed to call the number. He told me to call my dealer to check the status of my order.
And we could then check our order status online and not have to talk with the ERL.
[/b][/quote]
OMG what a great idea....
maybe one day...
Tasca Super Boss 429 Member
Joined: October 12, 2004
Posts: 3,751
Likes: 1
Well, I got through using the automated ERL system...... 
She said it was "Locked in, and scheduled to built on the 21st!"
Yeah! I'll be using the custom floor mats that I got sooner then I thought!
She said it was "Locked in, and scheduled to built on the 21st!"
Yeah! I'll be using the custom floor mats that I got sooner then I thought!
Bullitt Member
Joined: December 20, 2004
Posts: 409
Likes: 0
ERL is effed up! I called for the heck of it and she said could not process information. (after entering 3 times) she can't distinguih a Z from a C. Then when I say Z again she comes back with A?? How do you get an A from a Z??? :bang: Anyway, My dealer said the car was built yesterday and scheduled to arrive April 2nd. She hasn't worked for me yet. :notnice:
Banned
Joined: March 4, 2004
Posts: 1,693
Likes: 0
Originally posted by GhostTX+March 18, 2005, 3:32 PM--><div class='quotetop'>QUOTE(GhostTX @ March 18, 2005, 3:32 PM)</div><div class='quotemain'><!--QuoteBegin-Scarpi@March 18, 2005, 9:12 AM
I was politely told that I am not supposed to call the number and that only dealers are supposed to call the number. He told me to call my dealer to check the status of my order.
I was politely told that I am not supposed to call the number and that only dealers are supposed to call the number. He told me to call my dealer to check the status of my order.
And we could then check our order status online and not have to talk with the ERL.
[/b][/quote]
Sure, as soon as you buy the car, you can get the status. But until you purchase it from the dealer, it isn't you car, no matter what you'd like to believe. You are calling an unpublished business number that isn't meant for you to use. Don't complain if they don't let you use it.
Also, your "plan" wouldn't save Ford any money. Ford builds the car at price X. They then sell the car at price Y no matter what. The dealership then sells it to you at price Z. Ford's profit is Y-X, and the dealer's is Z-Y. If you used your "system" you'd just be paying Z to Ford, not the dealer. And it would actually be worse, because you wouldn't be able to haggle. It would be a certain price, probably MSRP, take it or leave it.