Have any of you been in contact with a person higher up in Ford that I could speak to directly about my car? If I caleld custoemr service, would they be able to give me someone elses phone number to contact?

 

What's the problem?

 

I called customer service to find out where my car is. They told me they didn't have access to that information, and could not tell me who would have that type of info.

 

Well thats BS there, because customer service has told me my car status was shipped as of october 2nd.

Brad, I want to talk to someone directly about my car, as a customer of Ford. I'm deeply disturbed by the fact that neither me nor my dealer can talk to anyone regarding the whereabouts of it, or as to why it was held in the first place, and I want to express that to someone higher up. I deserve to know where my car is and what the problem was with it before I put any more money down on it, IMO.

 

I had to call cust serv several times to get the right person "willing" to give me some info. I just told them that I couldn't get any info from my dealer and presto she gave me all kinds of good details. Kenp gave me the number and he had the same results I got. Unfortunately I didn't save the number.

 

Please read this page, it is the offical way to deal with issues:

http://www.fordvehicles.com/help/contact/

 

Hmm, thats not right. I guess even cars as perfect as the 05 have issues... I really hope you get it soon Dan.

 

Well, I liek how they say there to email them, but they don't provide an address.

 

I'm in the same boat shiped date was 10/02 dealer e-mailed me on 10/15 and said its in transit will come in to them anytime in next 21 days. No eta nothing. Called cust. sup. said went to truking co. on 10/02 and will be 6 to 8 weeks. I ordered in june to get one of the first, now people with higher vin numbers later build dates and weeks later ship date have them all ready. Dealer said regonal sales manager is checking on where my car is and they will get back with me monday at the latest if not sooner. good luck with yours

 

6-8 weeks AFTER they sent it to trucking? :scratch: That's total

 

All I need is a phone number and someone will get an earfull outta me

 

800-392-3673
8:00 - 8:00 EST M-F
9:00 - 5:30 EST Sat

 

Yeah, I've had both experiences with Ford Customer Service.
The first two times, the ladies were real nice. The first one gave me the
receipt date. The second one gave me the serialize date.
The next two times stinked. They were both dudes and they both
basically said they don't have info on orders and that I should ask my dealer. My dealer still doesn't know the receipt date or the serialize date.
I guess I shoulda asked for a direct number for one of the first two gals.

 

Good Luck to all of you waiting on your cars. The car is worth the wait though. I know your patience is running thin.