Car is currently at the dealership for service - the service manager is insisting that the global window option was de-activated in January and cannot be activated at all. I'm wondering if anyone has any specific advice that I can take to the stupid dealer to tell them what to do to activate the option? I do have the active anti-theft. I'm even wondering if I can hook up an error code reader and activate the feature myself?

I read all the threads on the issue and they were helpful but I'm wondering if anyone has anything more specific. Any help would be appreciated, thanks.

 

I'll be going through this as well in a couple weeks . . . I'd like to be able to show them something in writing.

 

The Service Manager is being really dopey about this and I need to pick up the car tomorrow. I mentioned that I read the software has to be VCM-25 - he says that it is VCM-10 and that he can't upgrade the software. :bang: I'm supposed to pick up the car tomorrow. Anybody have any last minute suggestions besides going to a diff dealer??? HELP!!

 

Since some people are reporting that Ford is asking dealerships not to reactivate this feature, I don't think you will get much luck with a dealership that already said no.
I'd say it is time to move on.

 

I would take it to a different dealership. First, contact somebody on this site who's had it done and get some good info to walk in with.

 

You need to go back to the dealer and point to the bottom of page 65 in the owners manual. They have to reprogram the body control computer. If they don't know how to enable the global window opening feature tell them to call ford for instructions. I explained the feature to my dealer when I was picking up my car this week. They called ford and had an answer by the end of the day. The next day I stopped by and they had it resolved in about 2 minutes.

 

John,

The problem is that some dealers are calling the hot line to get instructions and Ford is telling them not to reactivate the feature. That is what happened to me, they will not do it. Have to try another dealer. Anyone know of a dealer in central PA that will do this?

 

First call one of the dealerships on the list of those that know how to do it. Ask them to explain it to you. Then go to a different dealer and tell them what you want done. Also, it doesn't have to be a Ford dealer. It can be a L-M dealer as well.

 

Can someone please tell me what the VCM stands for in the VCM-25 software that is supposed to enable the global windows. Appreciate the help.

 

What is Ford's reasoning for telling dealers not to enable this feature. My opinion is that if the car is equipped it should be made to work. If the car is equipped for it you paid for it.

 

On previosu thread about this, it was mentioned that there is a bug where, under some circumstances, the windows would roll down on their own. It seems that Ford is investigating this and, as a preventive measure, disabling it until further notice.

 

so the global window option is dead? or just dead for the time being? stinks, really liked that. :notnice:

 

On previosu thread about this, it was mentioned that there is a bug where, under some circumstances, the windows would roll down on their own. It seems that Ford is investigating this and, as a preventive measure, disabling it until further notice.
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Three questions. One, I also read in a forum that they had fixed the problem and that the software had to be upgraded from VCM-10 to VCM-25 (I also am still wondering what VCM stands for) and that after the dealer got that changed then the problem would be fixed. Two, is Ford going to be continuing to just "disable" the option on cars that have yet to be built or are they going to be entirely removing it. And three, once Ford does get the problem fixed will they be calling the dealers back and say that they are allowed to reenable any cars that were built with the option but disabled. Sorry for the lenght but any answers would be appreciated.

 

Three questions. One, I also read in a forum that they had fixed the problem and that the software had to be upgraded from VCM-10 to VCM-25 (I also am still wondering what VCM stands for) and that after the dealer got that changed then the problem would be fixed. Two, is Ford going to be continuing to just "disable" the option on cars that have yet to be built or are they going to be entirely removing it. And three, once Ford does get the problem fixed will they be calling the dealers back and say that they are allowed to reenable any cars that were built with the option but disabled. Sorry for the lenght but any answers would be appreciated.
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How about Vehicle Control Module?

 

OK.. what is the GLOBAL WINDOW feature?
:scratch: is that where the windows can go down with the car off, or when the windows go back up with the car off?


Or, am I completely confused ??

 

On previosu thread about this, it was mentioned that there is a bug where, under some circumstances, the windows would roll down on their own. It seems that Ford is investigating this and, as a preventive measure, disabling it until further notice.
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Thanks for the info. I'm new here and have'nt had a chance to go back through the other threads. Your explanation makes sense, would'nt want the windows dropping unless you are doing the dropping.

 

Is a feature where the Windows will roll down if you keep the unlock button on the keyfob pressed for a few seconds, after the car is turned off. You can bring them up bysliding the key into the door lock and turning it as if to lock it.

 

Thanks for the info. I'm new here and have'nt had a chance to go back through the other threads. Your explanation makes sense, would'nt want the windows dropping unless you are doing the dropping.
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Glad that helped.

 

Is a feature where the Windows will roll down if you keep the unlock button on the keyfob pressed for a few seconds, after the car is turned off. You can bring them up bysliding the key into the door lock and turning it as if to lock it.
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Oh, my car does that, but I didnt know about the bringing them back up with the key... gonna have try that! Thanks!

 

Three questions. One, I also read in a forum that they had fixed the problem and that the software had to be upgraded from VCM-10 to VCM-25 (I also am still wondering what VCM stands for) and that after the dealer got that changed then the problem would be fixed. Two, is Ford going to be continuing to just "disable" the option on cars that have yet to be built or are they going to be entirely removing it. And three, once Ford does get the problem fixed will they be calling the dealers back and say that they are allowed to reenable any cars that were built with the option but disabled. Sorry for the lenght but any answers would be appreciated.
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I'm no expert, so take my comments with a grain of salt.

1. I read the VCM-25 comment on another thread, but not from anyone else. Have not seen a TSB about it.
2. I'd assume that, if fixed, they would have no reason to keep it disabled. However, I have no contat with Ford or their decision makers, so I would not know.
3. I don't think Ford would contact any customers about any non-safety related issue.
My suggestion would be to keep an eye on the board and wait, or check a different dealership. We have some people here that work fro Ford, and they usually post something when a new TSB is published.