DORA/VOC
#2
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You should get the VOC immediately. It is your confirmation of an order. The day I ordered mine the dealer gave me a copy of the VOC before I left the dealership. The DORA may come later. But I won't have left the dealership without a VOC.
#4
Originally posted by Scarpi@March 8, 2005, 10:43 AM
You should get the VOC immediately. It is your confirmation of an order. The day I ordered mine the dealer gave me a copy of the VOC before I left the dealership. The DORA may come later. But I won't have left the dealership without a VOC.
You should get the VOC immediately. It is your confirmation of an order. The day I ordered mine the dealer gave me a copy of the VOC before I left the dealership. The DORA may come later. But I won't have left the dealership without a VOC.
#5
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Originally posted by Trigger641/2+March 8, 2005, 12:31 PM--><div class='quotetop'>QUOTE(Trigger641/2 @ March 8, 2005, 12:31 PM)</div><div class='quotemain'><!--QuoteBegin-Scarpi@March 8, 2005, 10:43 AM
You should get the VOC immediately. It is your confirmation of an order. The day I ordered mine the dealer gave me a copy of the VOC before I left the dealership. The DORA may come later. But I won't have left the dealership without a VOC.
You should get the VOC immediately. It is your confirmation of an order. The day I ordered mine the dealer gave me a copy of the VOC before I left the dealership. The DORA may come later. But I won't have left the dealership without a VOC.
[/b][/quote]
If thats the case, they should be able to send both the VOC and the DORA to you today.
#6
Originally posted by Karpro+March 8, 2005, 12:39 PM--><div class='quotetop'>QUOTE(Karpro @ March 8, 2005, 12:39 PM)</div><div class='quotemain'>
I placed the order on Saturday and the sales rep. said the guys who places the orders was not in on Saturday. The sales rep just hand wrote my order on a blank scratch paper and told me the order would be placed monday.
Originally posted by Trigger641/2@March 8, 2005, 12:31 PM
<!--QuoteBegin-Scarpi
<!--QuoteBegin-Scarpi
@March 8, 2005, 10:43 AM
You should get the VOC immediately. It is your confirmation of an order. The day I ordered mine the dealer gave me a copy of the VOC before I left the dealership. The DORA may come later. But I won't have left the dealership without a VOC.
You should get the VOC immediately. It is your confirmation of an order. The day I ordered mine the dealer gave me a copy of the VOC before I left the dealership. The DORA may come later. But I won't have left the dealership without a VOC.
I placed the order on Saturday and the sales rep. said the guys who places the orders was not in on Saturday. The sales rep just hand wrote my order on a blank scratch paper and told me the order would be placed monday.
If thats the case, they should be able to send both the VOC and the DORA to you today.
[/b][/quote]
Just for the record: DORA stands for Dealer Order Release Authorization and
VOC stands for Vehicle Order Confirmation is this correct ?
The sales rep does not understand what I'm talking about when I say DORA or VOC.
Deer in headlights :scratch:
#9
Originally posted by Karpro@March 8, 2005, 6:23 PM
DORA = dealer order reciept acknowledgement
VOC = vehicle order confirmation
DORA = dealer order reciept acknowledgement
VOC = vehicle order confirmation
#10
Originally posted by MIkeT77+March 9, 2005, 9:21 AM--><div class='quotetop'>QUOTE(MIkeT77 @ March 9, 2005, 9:21 AM)</div><div class='quotemain'><!--QuoteBegin-Karpro@March 8, 2005, 6:23 PM
DORA = dealer order reciept acknowledgement
VOC = vehicle order confirmation
DORA = dealer order reciept acknowledgement
VOC = vehicle order confirmation
[/b][/quote]
Exactly my concern. I ordered 03/05/05, X-Plan, no deposit. Dealer has provided no documentaion (DORA,VOC) on the order. Called Tuesday afternoon and was told " Basically your order is floating out in space waiting for Ford to pick it up" but they will provide no proof that the order was ever placed. :bang: :scratch:
#11
The DORA is your confirmation that your order is in the system and at the agreed upon pricing. You are both right to be concerned. It doesn't matter if you have been working with the same dealer for 20 years, until you see the DORA, don't believe it. Never heard of an order being "out in space". They either submitted it or they didn't. Good luck with your cars!
#12
Originally posted by Hellcat6@March 9, 2005, 12:28 PM
The DORA is your confirmation that your order is in the system and at the agreed upon pricing. You are both right to be concerned. It doesn't matter if you have been working with the same dealer for 20 years, until you see the DORA, don't believe it. Never heard of an order being "out in space". They either submitted it or they didn't. Good luck with your cars!
The DORA is your confirmation that your order is in the system and at the agreed upon pricing. You are both right to be concerned. It doesn't matter if you have been working with the same dealer for 20 years, until you see the DORA, don't believe it. Never heard of an order being "out in space". They either submitted it or they didn't. Good luck with your cars!
#13
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I ordered mu GT 2/16/05 and got the VOC immediately. But I can't seem to get the DORA from the dealer. Is there a good reason for this or is there something fishy about it? My VOC states priority 10 and I called the robot lady and as of a few days ago my order was clean/unscheduled and not serialized. Can someone out there give me a good reason why the dealer can't give me my DORA?
LOVE THIS FORUM....THANKS!
LOVE THIS FORUM....THANKS!
#14
Originally posted by Scarpi@March 9, 2005, 1:51 PM
I ordered mu GT 2/16/05 and got the VOC immediately. But I can't seem to get the DORA from the dealer. Is there a good reason for this or is there something fishy about it? My VOC states priority 10 and I called the robot lady and as of a few days ago my order was clean/unscheduled and not serialized. Can someone out there give me a good reason why the dealer can't give me my DORA?
LOVE THIS FORUM....THANKS!
I ordered mu GT 2/16/05 and got the VOC immediately. But I can't seem to get the DORA from the dealer. Is there a good reason for this or is there something fishy about it? My VOC states priority 10 and I called the robot lady and as of a few days ago my order was clean/unscheduled and not serialized. Can someone out there give me a good reason why the dealer can't give me my DORA?
LOVE THIS FORUM....THANKS!
Tom,
I just wanted to confirm that you have added the convertible top boot and
the active anti-theft package to my order.
Also, I wanted to ask if you have received a VOC and a DORA for me. Thanks.
Regards,
Michael
This was the reply I got
Michael,
I did requested the additions this morning.
Sincerely,
Tom
Well, besides me adding those 2 things Monday morning (I ordered at the dealer Saturday) and not having them changed to today, he totally ignored my question about the VOC and DORA. The dealership is right across the street from my gym. He's working 9-9 today. Will the changes I make affect the VOC and DORA? Should I pay him a visit (when I go to the gym after work today) or wait until Friday/Saturday? If, by Friday/Saturday, he doesn't have a VOC & DORA for me, I'm going to be visiting him EVERY day until I get it. Convenient for me, since the gym is right across the street and I go Monday through Saturday, but annoying for him to deal with, but maybe that will light a fire under his azz. There was no reason for him to skirt my question, unless he hasn't submitted the order yet. It would have been simple to say either I have it, it's changing based on the changes you made or I don't have it but should have it in X number of days.
For the VOC & DORA....are they original documents, or copies of what the dealership receives? Are they obligated to give it to you or do you have to ask? Can they refuse to give it to you? Thanks for your help guys, this is very informative, and it's helping me avoid mistakes I made when I bought my 2002 GT Convertible. My sister got me D-plan, and I ordered that one March 9, 2002 and didn't get it until May 25, 2002.
#15
Called and left messages this morning with both sales rep. and Fleet Manager, in regards to getting a copy of DORA or VOC faxed to me, neither has returned my call. Next step Sales Manager
#16
Originally posted by MIkeT77+March 9, 2005, 3:27 PM--><div class='quotetop'>QUOTE(MIkeT77 @ March 9, 2005, 3:27 PM)</div><div class='quotemain'><!--QuoteBegin-Scarpi@March 9, 2005, 1:51 PM
I ordered mu GT 2/16/05 and got the VOC immediately. But I can't seem to get the DORA from the dealer. Is there a good reason for this or is there something fishy about it? My VOC states priority 10 and I called the robot lady and as of a few days ago my order was clean/unscheduled and not serialized. Can someone out there give me a good reason why the dealer can't give me my DORA?
LOVE THIS FORUM....THANKS!
I ordered mu GT 2/16/05 and got the VOC immediately. But I can't seem to get the DORA from the dealer. Is there a good reason for this or is there something fishy about it? My VOC states priority 10 and I called the robot lady and as of a few days ago my order was clean/unscheduled and not serialized. Can someone out there give me a good reason why the dealer can't give me my DORA?
LOVE THIS FORUM....THANKS!
Tom,
I just wanted to confirm that you have added the convertible top boot and
the active anti-theft package to my order.
Also, I wanted to ask if you have received a VOC and a DORA for me. Thanks.
Regards,
Michael
This was the reply I got
Michael,
I did requested the additions this morning.
Sincerely,
Tom
Well, besides me adding those 2 things Monday morning (I ordered at the dealer Saturday) and not having them changed to today, he totally ignored my question about the VOC and DORA. The dealership is right across the street from my gym. He's working 9-9 today. Will the changes I make affect the VOC and DORA? Should I pay him a visit (when I go to the gym after work today) or wait until Friday/Saturday? If, by Friday/Saturday, he doesn't have a VOC & DORA for me, I'm going to be visiting him EVERY day until I get it. Convenient for me, since the gym is right across the street and I go Monday through Saturday, but annoying for him to deal with, but maybe that will light a fire under his azz. There was no reason for him to skirt my question, unless he hasn't submitted the order yet. It would have been simple to say either I have it, it's changing based on the changes you made or I don't have it but should have it in X number of days.
For the VOC & DORA....are they original documents, or copies of what the dealership receives? Are they obligated to give it to you or do you have to ask? Can they refuse to give it to you? Thanks for your help guys, this is very informative, and it's helping me avoid mistakes I made when I bought my 2002 GT Convertible. My sister got me D-plan, and I ordered that one March 9, 2002 and didn't get it until May 25, 2002.
[/b][/quote]
anyone?
#17
After trying to contact sales rep and fleet manager all week with no success I called Ford Customer Service and let them know what was going on .
Guess what ..... I got a call from the GM of the dealership this morning.
I told him I had been trying all week to get a copy of the DORA or VOC with no cooperation from the sales rep.He said they came provide me with that info when Ford pulls the order and that I should have used less specific terms than DORA or VOC with the sales rep ( ARE YOU KIDDING ME )that is why the sales rep did not know how to handle the situation .He said they did place my order from last Saturday but that they did not place the order until Wednesday because Thursday is when the order bank picks up the order so it would make no difference to do it any earlier. He said when Ford allots to build that order and pulls it, that is when I will get a copy of the order. :scratch: :bang:
Guess what ..... I got a call from the GM of the dealership this morning.
I told him I had been trying all week to get a copy of the DORA or VOC with no cooperation from the sales rep.He said they came provide me with that info when Ford pulls the order and that I should have used less specific terms than DORA or VOC with the sales rep ( ARE YOU KIDDING ME )that is why the sales rep did not know how to handle the situation .He said they did place my order from last Saturday but that they did not place the order until Wednesday because Thursday is when the order bank picks up the order so it would make no difference to do it any earlier. He said when Ford allots to build that order and pulls it, that is when I will get a copy of the order. :scratch: :bang:
#18
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Originally posted by Trigger641/2@March 11, 2005, 12:37 PM
After trying to contact sales rep and fleet manager all week with no success I called Ford Customer Service and let them know what was going on .
Guess what ..... I got a call from the GM of the dealership this morning.
I told him I had been trying all week to get a copy of the DORA or VOC with no cooperation from the sales rep.He said they came provide me with that info when Ford pulls the order and that I should have used less specific terms than DORA or VOC with the sales rep ( ARE YOU KIDDING ME )that is why the sales rep did not know how to handle the situation .He said they did place my order from last Saturday but that they did not place the order until Wednesday because Thursday is when the order bank picks up the order so it would make no difference to do it any earlier. He said when Ford allots to build that order and pulls it, that is when I will get a copy of the order. :scratch: :bang:
After trying to contact sales rep and fleet manager all week with no success I called Ford Customer Service and let them know what was going on .
Guess what ..... I got a call from the GM of the dealership this morning.
I told him I had been trying all week to get a copy of the DORA or VOC with no cooperation from the sales rep.He said they came provide me with that info when Ford pulls the order and that I should have used less specific terms than DORA or VOC with the sales rep ( ARE YOU KIDDING ME )that is why the sales rep did not know how to handle the situation .He said they did place my order from last Saturday but that they did not place the order until Wednesday because Thursday is when the order bank picks up the order so it would make no difference to do it any earlier. He said when Ford allots to build that order and pulls it, that is when I will get a copy of the order. :scratch: :bang:
#19
I got my VOC when I ordered my vert on 3/7. The fleetmanager call today telling me that the DORA would be droped in the mailed to me. He also checked while talking on the phone and said as of right now it is unscheduled. So I guess I am OK to go. I am in the system.
#20
Originally posted by Karpro+March 11, 2005, 12:58 PM--><div class='quotetop'>QUOTE(Karpro @ March 11, 2005, 12:58 PM)</div><div class='quotemain'><!--QuoteBegin-Trigger641/2@March 11, 2005, 12:37 PM
After trying to contact sales rep and fleet manager all week with no success I called Ford Customer Service and let them know what was going on .
Guess what ..... I got a call from the GM of the dealership this morning.
I told him I had been trying all week to get a copy of the DORA or VOC with no cooperation from the sales rep.He said they came provide me with that info when Ford pulls the order and that I should have used less specific terms than DORA or VOC with the sales rep ( ARE YOU KIDDING ME )that is why the sales rep did not know how to handle the situation .He said they did place my order from last Saturday but that they did not place the order until Wednesday because Thursday is when the order bank picks up the order so it would make no difference to do it any earlier. He said when Ford allots to build that order and pulls it, that is when I will get a copy of the order. :scratch: :bang:
After trying to contact sales rep and fleet manager all week with no success I called Ford Customer Service and let them know what was going on .
Guess what ..... I got a call from the GM of the dealership this morning.
I told him I had been trying all week to get a copy of the DORA or VOC with no cooperation from the sales rep.He said they came provide me with that info when Ford pulls the order and that I should have used less specific terms than DORA or VOC with the sales rep ( ARE YOU KIDDING ME )that is why the sales rep did not know how to handle the situation .He said they did place my order from last Saturday but that they did not place the order until Wednesday because Thursday is when the order bank picks up the order so it would make no difference to do it any earlier. He said when Ford allots to build that order and pulls it, that is when I will get a copy of the order. :scratch: :bang:
[/b][/quote]
Any suggestions ??