Issue has been resolved with just a couple PM's

 

sit down, relax.... drink a beer..

I find it hard to believe that a guy who would take time off on a weekend to drive and meet me somewhere with his kids along for the ride.. to deliver the stuff I ordered, hang out for a bit shooting the breeze and then head off into Target.. would just leave you out to dry....

Did you call with the same attitude you posted?

If they were to send you a new unit you'd still need to unbolt the old one, bleed the brakes and "pay someone to do it" all over again.... your just being asked to do it in the order you dont want to do.

I don't know of too many companies that will just cross-ship stuff unless you have been a return customer for a long time. Like at work, they will cross-ship a computer no problem... we buy 500 of them every couple years and numerous ones in between.

Is that so hard to understand?

They offered to rectify the situation just not in the order you want to. I woudln't say he's not willing to replace the unit, they just want the unit back first... something people do in retail allllll the time.


Go tomorrow and buy yourself some basic hand tools, a bleed kit and some fluid and remove the line locks and send em back... you dont need to pay a mechanic for doing a couple bolts, a few lines and some bleeding.



Sounds to me they wanted to help you with the defective item.

As for parts being identicle to someone elses... well there are only so many ways you can make a part and almost everyone copies something from someone else... it's just the nature of the beast.... if he truely copied their design then where is he copyright lawsuit and patent infringement case? I went to work today (major lawfirm) and I heard of no cases involving JR and Summit or anyone else for that matter.

Lastly.. I wouldnt touch VSOP with your hands and someone else drinking it.... Johnney Walker Blue all the way!

Hell if your within driving distance of LA or San Diego, I'll come help you r/r that part just for the hell of it.

 

What do you want them to do? Send a mechanic out on the first available flight, take a cab to your door with a toolbox in hand and replace and repair your car for you? Not going to happen. They offered to replace the defective unit, thats all ANY company would do. Ask yourself this...why did whoever you paid to put on the line lock unit not test it before he handed it to you? If he checked it and it didn't work, why did he continue with the install??

 

Why don't you ask them if they will ship you another kit, charge it to your credit card and then swap out the defective part and send the kit ( with the defective part) back for a refund. Many companies will do this to save you having to un-install the whole thing. I would think they would be OK with this and you have the security of your credit card dispute resolution if the deal goes bad.

 

good call Rob

 

I would have no issues paying for a replacement until they got back the the defective one, but the fact that they can tell me they will go ask JR how he want to handle it (when JR was the reason I purchased the kit) only to have them call back and say they can't ask him but the sales manager said no.. He might go the distance for you, but never have I seen a person unavailable to call or ask a simple question because of dyno work and cars backed up. Hell they could have just called me and said he was busy today but we will find out and call you back later or tomorrow. Instead they call me back 2+ hours later to tell me the same thing and more BS on how he is still busy on the dyno.

This is the second issue I have had with JR, the first being that he went and posted about how the Hardline Line Lock kit he had was the best and far better then the flex line kits that others had. Then after receiving the kit first thing you notice is it had flex lines. Yet JR never mentions they changed the lines and even used pictures of the hard line kit to sell them and the reason why they were better then the other guys kit.

As for doing the actual work myself... That is not my issue. I moved down to Tampa a few months ago and I can not work on my car in the Secured lot we have at my apartment and bleeding my brakes on the street is not something I see as a smart move. The actual work is not hard but I don't have a place I can do it safely.

If I have to send them back the Unit before receiving a replacment noid I would have to have the unit removed and stock lines bent back to attach to the abs system then re bleed only to then once the part got back to me it would then require bending the lines back, installing and rebleeding the system again. (Ontop of the fact that its a 35minute drive to the shop I use, not many will do all that for free)

I actually have a motive pressure bleeder showing up today for brake fluid changes for Autocross/track use.

 

Screw GMS, i hate them and JR, I will never buy from them ever again.

 

I havent had any dealings with them but from what you described I think they could do a little more. And who the F is oging to go through all that to send it back and then reinstall the entire kit? Not many. Those that have said so are BS IMO. I have seen previoous threads in the last year with issues with this company. Try the search tool under JR and Gran and see what were previous issues. I just cant believe that if the issue is just the solenoid they cant just send out the new one. Hell charge you for it and then credit the old one when they get it back. But to uninstall the entire kit is crap.

 

For the record I haven't had any trouble with their products, attitude on part of JR has been great!

 

I have to report that personally I have had good experiences with JR/GMS. Hopefully you can get the issue resolved.

 

I'm waiting on a response from JR.. Still have not heard from him directly..

 

good luck, he's notorious for that! Him and Morgan!

 

That is why I created this and a thread on another forum.. Hoping they are able to get his attention as calling GMS does not good.. I just get brushed off...

 

granatelli sucks. always have always will. their stuff is junk, they sell parts that don't help or hurt performance, and their CS sucks. dont buy from them! get ur $$ back and get the pmp ones.

 

That's nothing new, just do a search and you won't be in the least bit surprised when you come across the amount of different threads concerning his inaccurate claims

 

Holy Sh-moly

This is the first I have heard about any of this. A friend of mine just sent me the link or I never would have known.

Bottom line we do stand behind the products we make and sell. It is not unreasonable to ask a customer to return a broken part before the company will send out another. If you purchased a new line lock head unit from Summit then just send your broken one back to them. They will exchange it and then send it back to us for inspection. But that would be the same thing GMS is doing for you. All we ask is that we see the bad part. We manufacture 20,000 line locks a year and I think maybe a small handful ever go bad. We even offer a rebuild kit for the line lock so all you need to do is change the internals.

The whole hard line soft line thing is conjecture. Our kits come complete with DOT compliant lines and the reason for running flex line is 2 fold. It makes it way easier for the installer and it allows movement of the line when the line lock is activated.

I sympathize with your frustration but man, help me help you. In closing the sales manager only said and did what I would have done, ask for the parts to be inspected so we could make sure what the real problem is or was.

How can we help you now – was the problem fixed? PMP uses Granatelli Line Locks - or at least they were.

 

•Fits 2005-07 Mustang GT, V-6 & Shelby GT 500
•Won't void your factory warranty
•Allows easy locking of front or rear brakes at will
•Ideal for keeping your vehicle straight while towing down hill or in the staging lanes at the strip
•Features 1/100,000 of a second release time & has been tested up to 30 Gs without failure
•Includes a re-buildable nickel-plated solenoid valve, activation switch (shifter mountable), arming light, stainless steel inserts, black chromate heat sinks and 3000 psi DOT approved flexible lines
•Installation takes 1-hour (brake line modifications & bleeding of brakes by qualified brake technician)

Click on BLUE Installation icon above

 

I just sent you a PM. And you can try and point out all you want on the Flex Lines issue. Truth is that when you offered the Group Buy for them on Mod Fords there was zero mention of the change, pics showed the hard lines and many people were upset over it. To me in the end I did not care as much as I just wanted a line lock for the track. But I still like the looks of the hard lines better as it had a cleaner install look.

 

Well at least you are consistant . It is not that hard to have the shop that installing your kit make you hard lines if you really want them. Since we make the installer mount the line locks, it would leave us no room for error if we supplied hard lines - if I told everyone or anyone that they needed hardlines then I would have been happy to refund their money if they felt slighted. We have now shipped around 187 kits and everyone seems very happy. I already responded to your PM but it sure seems like at this point I could fly to your house and do the install myself and you would still not be happy

 

just PMed JR asking about getting a metal heat shield for my CAI since mine was an early one and came with a plastic one. Hey said no charge just pay shipping. can't beat that. no problems here with Granatelli.