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TracKey and Warranty
We really need a clear answer here.
What does TracKey do to: 3 yr/36,000 Bumper to Bumper? 5 yr/60,000 power train? Any Ford Extended Service Plan? This is a question everyone should ask before having TracKey installed, especially if TK isn't doing what everyone expected it to do! PLEASE don't answer with "Do a search" or "read the other threads". I have and it's not clear and it sure doesn't come from Ford themselves! Please let's all wait until the Ford Service folks that monitor this forum answer once and for all. |
Originally Posted by jhall1957
(Post 6172265)
We really need a clear answer here.
What does TracKey do to: 3 yr/36,000 Bumper to Bumper? 5 yr/60,000 power train? Any Ford Extended Service Plan? This is a question everyone should ask before having TracKey installed, especially if TK isn't doing what everyone expected it to do! |
Originally Posted by PTRocks
(Post 6172269)
See the other TracKey threads where this issue has been discussed in detail.
I don't care what some sale guy in Cali tells his customer. I want to hear the answer from the manufacturer. |
If you want an answer from Ford and I certainly can understand why you do it will be better to call them directly.
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Originally Posted by jhall1957
(Post 6172265)
We really need a clear answer here.
What does TracKey do to: 3 yr/36,000 Bumper to Bumper? 5 yr/60,000 power train? Any Ford Extended Service Plan? This is a question everyone should ask before having TracKey installed, especially if TK isn't doing what everyone expected it to do! PLEASE don't answer with "Do a search" or "read the other threads". I have and it's not clear and it sure doesn't come from Ford themselves! Please let's all wait until the Ford Service folks that monitor this forum answer once and for all. Only when TracKey is deemed responsible for the damage will it fall under the reduced warranty, and all other concerns are covered under the original warranty. Basically, if the problem is caused by the TracKey it will only be covered under the 3yr/36k warranty. Everything else remains the same. Deysha |
Originally Posted by FordCustomerService
Only when TracKey is deemed responsible for the damage will it fall under the reduced warranty, and all other concerns are covered under the original warranty. Basically, if the problem is caused by the TracKey it will only be covered under the 3yr/36k warranty. Everything else remains the same.
Deysha |
Originally Posted by FordCustomerService
(Post 6172329)
Hey jhall1957,
Only when TracKey is deemed responsible for the damage will it fall under the reduced warranty, and all other concerns are covered under the original warranty. Basically, if the problem is caused by the TracKey it will only be covered under the 3yr/36k warranty. Everything else remains the same. Deysha Say I blow an engine because I am using launch control. You guys determine that TracKey caused it. Motor let's go at 37,000 miles. I'm screwed???? |
Originally Posted by FordCustomerService
(Post 6172329)
Hey jhall1957,
Only when TracKey is deemed responsible for the damage will it fall under the reduced warranty, and all other concerns are covered under the original warranty. Basically, if the problem is caused by the TracKey it will only be covered under the 3yr/36k warranty. Everything else remains the same. Deysha Please answer this question for me since you say Trackey is covered for 36/36. I have had my car nine months waiting for this. So do I get 36 months warranty on the Trackey from this week when I installed it? |
Originally Posted by twawsico
(Post 6172336)
How would that determination be made?
Originally Posted by jhall1957
(Post 6172344)
Ok Deysha,
Say I blow an engine because I am using launch control. You guys determine that TracKey caused it. Motor let's go at 37,000 miles. I'm screwed????
Originally Posted by 2012YellowBoss
(Post 6172436)
Deysha
Please answer this question for me since you say Trackey is covered for 36/36. I have had my car nine months waiting for this. So do I get 36 months warranty on the Trackey from this week when I installed it? TracKey is warranted for factory-supplied material or workmanship, when installed on a Boss 302 by an authorized dealer, beginning upon dealer installation and registration of the part(s) with Ford Racing for the balance of 3 years or 36,000 miles / 60,000 kilometers miles, whichever occurs first, from the start date of the manufacturer's New Vehicle Limited Warranty. Here is the link to the Limited warranty info:http://www.trackey.ford.com/announce...12_TracKey.pdf Deysha |
this is my read on it:
IF you bought your Boss for the tracking, I would NOT get the TK based upon reduced warranty. I would say the chances of anything happening exists evenly with or without the TK and should something happens I bet Ford will try NOT to cover the $15k++ for a Boss motor and will search for a reason...and it's all in the small print. If you get the TK the door is now open for Ford to try to get out of the claim. Ford knows that TK owners will probably run their Boss harder than non-TK owners since they are advertising the TK for the track. "....so Mr Smith, I see you have a TK, so how hard did you drive your Boss?...." |
Originally Posted by JPC
(Post 6174707)
this is my read on it:
IF you bought your Boss for the tracking, I would NOT get the TK based upon reduced warranty. I would say the chances of anything happening exists evenly with or without the TK and should something happens I bet Ford will try NOT to cover the $15k++ for a Boss motor and will search for a reason...and it's all in the small print. If you get the TK the door is now open for Ford to try to get out of the claim. Ford knows that TK owners will probably run their Boss harder than non-TK owners since they are advertising the TK for the track. "....so Mr Smith, I see you have a TK, so how hard did you drive your Boss?...." I bought the car to daily drive and maybe take to the track from time to time. Since I have a track only race caar with all safety gear, I doubt I take it much, but is it worth taking a chance and getting TK? I'm not sure. It's a shame Ford does not handle this the right way and honor the TK warranty to match up to whatever your basic warranty is. Hell, even Dinan and BMW have worked it so the warranties match. It's crazy that any of us spend even a minute wondering about what if situations! It's a Ford Racing product that is highly controlled and only avaialble at a Ford dealership! |
Originally Posted by jhall1957
(Post 6174723)
I understand your thought process here but which of us didn't hear about how the Boss was built by race car guys for the track? I mean, I asked my dealership about break-in and they said, "Run it hard! It's built to take that..." and "it's a Race Car with A/C and electric windows". I think Ford would have a hard time backing away from ANY claim if there was no after-market non-sense going on.
I bought the car to daily drive and maybe take to the track from time to time. Since I have a track only race caar with all safety gear, I doubt I take it much, but is it worth taking a chance and getting TK? I'm not sure. It's a shame Ford does not handle this the right way and honor the TK warranty to match up to whatever your basic warranty is. Hell, even Dinan and BMW have worked it so the warranties match. It's crazy that any of us spend even a minute wondering about what if situations! It's a Ford Racing product that is highly controlled and only avaialble at a Ford dealership! BUT think like an insurance company, they WILL search for reasons NOT to pay warranty claims A few years back a good friend bought a NEW 2002 Z06 and it came with videos and booklets on how to prepare the Z06 for the track. Within the warranty period the engine blew, he had no aftermarket parts on the car and GM still declined the coverage. I believe he had to hire an attorney and went after GM. Everything sounds rosey and sunshine when your wallet is open but when it's time for the warranty to pay it's often a different story.... Once the TK is in the warranty coverage is reduced no matter what Ford says "all should be ok" if true WHY do they reduce the warranty coverage? We should ask Ford WHY with new car warranty is REDUCED? |
Originally Posted by JPC
(Post 6174733)
agreed
BUT think like an insurance company, they WILL search for reasons NOT to pay warranty claims A few years back a good friend bought a NEW 2002 Z06 and it came with videos and booklets on how to prepare the Z06 for the track. Within the warranty period the engine blew, he had no aftermarket parts on the car and GM still declined the coverage. I believe he had to hire an attorney and went after GM. Everything sounds rosey and sunshine when your wallet is open but when it's time for the warranty to pay it's often a different story.... Once the TK is in the warranty coverage is reduced no matter what Ford says "all should be ok" if true WHY do they reduce the warranty coverage? We should ask Ford WHY with new car warranty is REDUCED? The bottomline is that Ford and Ford Racing can handle these anyway they want once the "claim" appears. Claims of this size will fall fully within Ford's scope of control and won't ever go to a normal insurance company. This is why I say Ford could very simply decide to match the terms of any and all warranty baseline that the consumer has/buys. But it doesn't stop there. They can, and car companies often do, go beyond the scope of coverage to pick up the cost of things NOT covered by warranty. My wish is simple. Tell everyone that bought a Boss 302 (not many of us really) that the TracKey is covered and won't effect any other warranty coverage that Ford provides. This is a VERY limited exposure for Ford and Ford Racing. Heck, for a company that builds and sells turn key race cars to the public, this is nothing. |
Originally Posted by jhall1957
(Post 6174741)
My wish is simple. Tell everyone that bought a Boss 302 (not many of us really) that the TracKey is covered and won't effect any other warranty coverage that Ford provides. This is a VERY limited exposure for Ford and Ford Racing. Heck, for a company that builds and sells turn key race cars to the public, this is nothing.
BUT What Ford is saying reduced warranty coverage... until they say something different it's a pass for me AND I think a warning to everyone. |
I agree, which statement is the lie.
Which one is the lie?
This Limited Warranty replaces the existing manufacturer's New Vehicle Limited Warranty for engine, driveline and suspension parts when a concern is triggered by TracKey. TracKey goes on sale today, Nov 1, 2011 TracKey is available through Ford and Lincoln dealers TracKey is an exclusive aftermarket offering for 2012 Mustang BOSS 302 and Laguna Seca owners TracKey aftermarket calibration is 50-state emissions legal TracKey comes with a "best-in-the-aftermarket industry" 3-year/36,000-mile warranty, and its installation and usage does not void the original OE warranty I agree, what is the truth. With the transmission problems a lot of us are having, installing the TK will immediately reduce your transmission warranty by 2 years despite their claims. |
Originally Posted by jhall1957
Funny you say this! I am an independent insurance agent and I own the agency and the car is one of my company cars. The bottomline is that Ford and Ford Racing can handle these anyway they want once the "claim" appears. Claims of this size will fall fully within Ford's scope of control and won't ever go to a normal insurance company. This is why I say Ford could very simply decide to match the terms of any and all warranty baseline that the consumer has/buys. But it doesn't stop there. They can, and car companies often do, go beyond the scope of coverage to pick up the cost of things NOT covered by warranty. My wish is simple. Tell everyone that bought a Boss 302 (not many of us really) that the TracKey is covered and won't effect any other warranty coverage that Ford provides. This is a VERY limited exposure for Ford and Ford Racing. Heck, for a company that builds and sells turn key race cars to the public, this is nothing. And Canadians have been left out too not paying for TA as they have clearly said, All Boss Owners. Makes you wonder about any TK warranty issues being covered at ALL. |
trackey and warrenty
I talked to a ford rep at SEMA about these issues, or concerns we have, I was told by him that Ford is very aware of the diferent claims they have made about TracKey including the very first claims about it not affecting the warrenty, he said that they [the attorneys] are reviewing this to make a decision on how they are going to adress this. I know for me here in AZ. they cannot make a statement like that in print [not affecting the warrenty] and then change thier position after the fact when a purchase has been made.
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Originally Posted by billyboss
(Post 6176162)
I talked to a ford rep at SEMA about these issues, or concerns we have, I was told by him that Ford is very aware of the diferent claims they have made about TracKey including the very first claims about it not affecting the warrenty, he said that they [the attorneys] are reviewing this to make a decision on how they are going to adress this. I know for me here in AZ. they cannot make a statement like that in print [not affecting the warrenty] and then change thier position after the fact when a purchase has been made.
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Originally Posted by FordCustomerService
(Post 6172329)
Hey jhall1957,
Only when TracKey is deemed responsible for the damage will it fall under the reduced warranty, and all other concerns are covered under the original warranty. Basically, if the problem is caused by the TracKey it will only be covered under the 3yr/36k warranty. Everything else remains the same. Deysha Thanks Dye, I understand that, appreciate the explanation. |
Originally Posted by 5 DOT 0
(Post 6176184)
That's great news. I'm sure Ford will do the right thing with the warranty.
Originally Posted by dean_acheson
(Post 6176187)
Thanks Dey, I understand that, appreciate the explanation.
Deysha |
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