Contact Ford Corporate?
3/20/13, 02:08 AM
#21
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3/20/13, 02:13 AM
#22
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So you're telling me a Ford customer service representative, who is an active part of these forums, isn't going to notice a thread with her name in the title? Sure I guess I could of PM'd her, how silly of me.
3/20/13, 04:39 AM
#24
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Well that would explain why some at Ford won't get involved on a regular customer service level. You have a lawyer involved. Employees don't.
As for your posting here, and whining about emailing corporate, grow the **** up and put your little internet toys away.
Write a letter, send it Certified.
As for your posting here, and whining about emailing corporate, grow the **** up and put your little internet toys away.
Write a letter, send it Certified.
3/20/13, 07:50 AM
#25
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The customer service manager told me to go to www.customersaskford.com, go down to the contacts section to get the email to a different department in corporate that could only be contacted via email.. If Deysha, could help me get a contact email address, much would be appreciated.
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Given there was a lawyer involved previously, it could be that there is more caution being exercised in the interactions with you.
That all said, I do hope the replacement transmission addresses the problem.
3/20/13, 08:01 AM
#26
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Is this possible? The customer service manager for my region advised me to contact them via email, however, emails aren't publicly available right now due to system updates on their end.
This is the message displayed on their contact page:
"We are currently updating our systems and temporarily cannot accept email."
This is the message displayed on their contact page:
"We are currently updating our systems and temporarily cannot accept email."
My Mustang has been at a dealership for 31days. The transmission has an issue. It took them two weeks to finally break it down and another two weeks to place orders on all the parts needed for the repair. The customer service manager I've been dealing with, Cynthia, just informed me that one of the parts they're waiting for is backordered. They are now going to order and replace the trans with a brand new one seeing as that is the only acceptable option. I want to contact someone who I can speak to about this matter. Customer Service can not do anything for me except continue to hound the dealership. She has been apologizing and even went as far as telling me this is wrong and that she was truly sorry for my trouble.
I'd be surprised if Deysha responds to this thread.
I'd be surprised if Deysha responds to this thread.
I understand your frustration. Your case has been escalated and she’s already dedicated to these concerns. You can ask to speak to her supervisor if you’re having concerns with her… You can PM me with any other info you’ve not provided to her and I can get it documented for you.
I tried to reach out to Deysha prior to contacting Customer Relations myself in hopes that it would be escalated right away, but she failed to see the thread I made?? or she just ignored it.
Even put her name in the title: https://themustangsource.com/f804/tr...deysha-519191/
Such a terrible company.
Even put her name in the title: https://themustangsource.com/f804/tr...deysha-519191/
Such a terrible company.
Deysha
3/20/13, 10:28 AM
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Well that would explain why some at Ford won't get involved on a regular customer service level. You have a lawyer involved. Employees don't.
As for your posting here, and whining about emailing corporate, grow the **** up and put your little internet toys away.
Write a letter, send it Certified.
Hey TwistedKarma,
I understand your frustration. Your case has been escalated and she’s already dedicated to these concerns. You can ask to speak to her supervisor if you’re having concerns with her… You can PM me with any other info you’ve not provided to her and I can get it documented for you.
Thank you for the support, guys. Since this is not the only forum I monitor, I did not see this thread or was I alerted in anyway. This is why I recommend you guys PM me with concerns.
Deysha
I understand that it's been escalated and I understand she's addressing my concerns, but as I told her, I want to speak with someone else concerning my car. Customer Relations does not have the ability to do much, where as, someone else might.
3/20/13, 12:11 PM
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I have to admit I agree with Twisted Karma here. If in fact the problem has been going on a year its 11 month in 2 weeks too long. I believe he has been beyond patient, certainly more than I would have been if the issue is as he describes. As we all know there are 2 sides to every story. I have been there (not with Ford) and I understand his pain. Good luck Twisted, and I am sure Deysha has escalated it as far as she can.
3/20/13, 01:49 PM
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I have to admit I agree with Twisted Karma here. If in fact the problem has been going on a year its 11 month in 2 weeks too long. I believe he has been beyond patient, certainly more than I would have been if the issue is as he describes. As we all know there are 2 sides to every story. I have been there (not with Ford) and I understand his pain. Good luck Twisted, and I am sure Deysha has escalated it as far as she can.
3/20/13, 08:15 PM
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3/20/13, 08:30 PM
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Why should I have to do that? They should just give me a new car same year/model or newer, their choice.
Most car companies do this with lemons. At this point I just want the trans fixed and it returned to me. I should have no more issues..
Most car companies do this with lemons. At this point I just want the trans fixed and it returned to me. I should have no more issues..
Last edited by TwistedKarma; 3/20/13 at 08:31 PM.
3/21/13, 08:56 AM
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I settled not because it was the outcome I wanted, but because if I didn't I would have been dragged along in the court system for up to two years. It took long enough to get to arbitration with Ford being as they filed for extensions to prolong it. The transmission is on order, both the dealership and customer relation's department confirmed it. I should have my car back by the end of next week. Hopefully after this long, frustrating process, I will not have any other problems. Now if only I can convince the dealership to install a new clutch for me that I would overnight ship from AM.
3/21/13, 09:24 AM
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I have no problems with her, she's doing her job, but she told me I could email a different department to warrant a coverage of payment for the month or some sort of reimbursement. I can't find the email though, I guess due to your email system being updated?
I understand that it's been escalated and I understand she's addressing my concerns, but as I told her, I want to speak with someone else concerning my car. Customer Relations does not have the ability to do much, where as, someone else might.
I understand that it's been escalated and I understand she's addressing my concerns, but as I told her, I want to speak with someone else concerning my car. Customer Relations does not have the ability to do much, where as, someone else might.
Deysha
3/21/13, 09:36 AM
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At this point there's nothing to speak about. The case has been escalated, the transmission has been ordered and the repair will be finally completed once the part is received. Unless you can have Ford agree to swap my car out or reimburse me for the monthly payment I made where I was without my car.. I'm satisfied with the outcome, just not satisfied with the process.
3/21/13, 10:09 AM
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At this point there's nothing to speak about. The case has been escalated, the transmission has been ordered and the repair will be finally completed once the part is received. Unless you can have Ford agree to swap my car out or reimburse me for the monthly payment I made where I was without my car.. I'm satisfied with the outcome, just not satisfied with the process.
Deysha
3/21/13, 07:25 PM
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Is this possible? The customer service manager for my region advised me to contact them via email, however, emails aren't publicly available right now due to system updates on their end.
This is the message displayed on their contact page:
"We are currently updating our systems and temporarily cannot accept email."
This is the message displayed on their contact page:
"We are currently updating our systems and temporarily cannot accept email."
Never had this much trouble with " G.M. " What a bunch of A$$HOLES. Will never buy a Ford again. Sorry ford owners.