thank you!
 

thank you for the reply !!! that's good to know!! :D, I hope in the long run FORD can make these screens better to prevent this mishap with them?? as well as not recurring.

This thought crossed my mind too as I usually always spin my own wrenches, I'm terrified to give someone my car in fears it will come back worse- especially for something like this. Mine was replaced properly. No marks or marring on any of the dash/trim, and the new screen also as perfect as 100% Ford perfect new can be:D. No vibration, noises, broken trim, etc.

Well, I heard back from the other dealer I took the car to. Ford denied my warranty claim again. This time they said it must have gotten scratched or that some type of chemical was put on it. Total BS. This will be the last Ford I buy. I can spend over $28,000 to buy their car but they can't warranty a $110 part. I guess I will be fixing this one myself because I refuse to buy a new part from Ford. I don't understand how some people can get this issue fixed under warranty and they deny others. Makes no sense.


Wayne

I didn't realize the 2x door handle was a defect. Thought it was just the cars way of making sure the window was down a tad before opening LOL

Man that is BS, especially when it's been documented by Ford in a SSM. Did you talk to Deysha yet or have you already been down that road?

She is the one who hooked me up with the Ford CS guy in the beginning. The CS service guy and her suggested to me to take it somewhere else which I did. I have not yet told her about this last time since I just found out yesterday. I doubt that she could do much at this point since I have already been denied twice and unless they send someone down with some technical knowledge about how these screens are made to examine mine, they are just going to use the same information that they already have to make a determination.


Obviously whatever the original Service Manager told Ford has tainted this last try. I don't know what else I can do to convince anyone at Ford that this is a defect. I sent this last service advisor the links to this thread and the one on the mustangevolution site that show that others are having this problem and that some people are getting it fixed by Ford. Ford must have no communication or no one place that all similar type complaints are gathered so that they can compare notes or pictures to see if they have an issue.


The other question is that if they are saying that this is caused by scratching or some type of cleaner, then maybe they should look into the durability of their parts.


In my case, I never scratched this screen or used any type of cleaner on it. The first dealer that looked at it, rubbed all over it with a rag trying to see if it would come off.


Anyway, this is all very frustrating and does not inspire much confidence in Ford for me.


Wayne

Hi 70monte,

If either dealer feels this is incorrect and they can prove this was not damaged by any outside source, they can appeal the decision for you. If both dealers agree with the findings, there is not much anyone can do at this point. Please let me know if anyone of them is going to dispute this for you.

Deysha

I know for a fact that the first dealer will not change his mind because I took it back to him the day I took it to the second dealer after I discovered that the screen had gotten worse over a two week period. He told me it was his belief that the screen had gotten damaged which caused this issue and that he wasn't changing his mind.


The second guy said he did all he could do and that Ford made the decision that it wasn't a warrantable item. He told me that he believed that it was caused by delamination of the plastic and tint but he wasn't going to give his opinion to Ford. He said the first guy shouldn't have given his opinion on what caused the issue either so that Ford could have made an unbiased opinion.


So bottom line is that no one is going to dispute what Ford has decided.


The problem with this situation is that you have people who are not experts in this matter giving an opinion about what caused it backed by no facts. Ford is going to take their non-expert opinion and go with it because no one at Ford that may have any technical expertise on plastics is actually going to take a look at it.


Obviously there is an issue with these Radio cover screens or you wouldn't have threads on different Mustang forums with various people having problems. It is not fair that some people can get it covered and others cannot. Ford just doesn't want to admit that there are some cases where people have gotten bad screens and since none of us owners can prove anything else, they are just sticking us with the bill.


The replacement part doesn't cost enough to justify spending money on an attorney or a plastic expert to dispute Ford's decision.


You can bet I will let my friends and family know what kind BS this is and to caution them if they are thinking about buying a Ford product because Ford obviously don't care about their customers.(Deysha excluded of course)


Wayne

Thanks for the info and the kind words, 70monte. I sent you a PM.

Deysha

Thanks Deysha. I responded back to you.


Does anyone have a link to the SSM that talks about this?


Thanks, Wayne

Thanks! I'll get back to you soon.

Deysha

70monte- Hopefully your situation gets sorted out for the better! I for one am pulling for you :)

Thanks, I appreciate it. When I get time and the weather gets better, I guess I will try a third time and see what happens. It was suggested to me to not tell the third dealer that I've had it looked at twice before and to just let them make their own determination. Maybe the third time will be the charm.


Wayne

Just wanted to give an update on my situation. Ford has finally agreed to fix this under warranty and the second dealer that I dealt with has ordered the new part and will call me when it gets in so I can schedule an appointment to have it installed.


I had ended up talking again to my regional rep assigned to my case, to Deysha on here, I wrote an email to Ford as well as called Ford's CS line. I'm grateful to whoever it was that convinced Ford to fix this for me and I hope that others who are facing this same issue, can get theirs fixed under warranty as well.


Wayne

Awesome news man! Took way to long but glad it's resolved.

I've been wondering this whole time why Deysha couldn't have told Ford in reference to his case that her job is to monitor forums and that she has seen this issue numerous times and that it is indeed a real defect.

Obviously they would take the word of an employee that you weren't full of crap.

Anyway, maybe she did end up doing that. If it was me I'd go back to the first dealer and rub it in his face! No excuse to be the manager and have no clue.

That is great news, 70monte! Thanks for the update.

There are steps to everything, typesredline. Some are taken care of easier/faster than others.

Deysha

I have just started a service inquiry with my dealer over this issue. My display just started going wonky on me last week. Hoping they can resolve it fast.

Can we update the radio as well? I like the way it looks!

my screen does the same thing as well. I thought it was kind of frost effect since it is bitter cold recently and my windshield does get frost inside every morning. Until I go across this post, I can't believe it is defect and need be fixed.

Thanks everyone, I will let my dealer work on this next time I dropping by.

Let me know if you need me, DarrenGT.

You should bring it in as soon as possible and let me get this escalated to the customer service manager for your area, alfaromeo. Please, PM me with your VIN, dealer, mileage, full name, and best daytime number so I can help.

Deysha