New '12 Boss Owner, Help!
3/12/14, 08:24 PM
#43
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3/15/14, 10:31 AM
#45
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I bought it from Expo Motorcars in Houston.
What was your buying experience like with them (other than this unfortunate issue)? I live up here near Dallas, and have seen cars on their site that have tempted me to fly or drive down there- but it would be nice to get a first-hand account from a customer.
I'm jealous of your Boss- and glad you'll be driving and enjoying it soon! I looked at the '13s before ordering my '14 GT, but finding one with navigation or the glass roof ended up being a unicorn hunt (to my knowledge, the latter option couldn't be had on a Boss). The exhaust coming from those side pipes sounds sooooo awesome (and that's one feature that CAN be added to the GT- and will eventually be going on mine). Enjoy!
I saw your PM from Friday, wbraun88. I don’t work weekends, so I’ll be able to get back to you today.
Deysha
We really ought to have a customer support appreciation day on this site! I personally may not have survived the wait after ordering my '14 if I hadn't found this site and the wonderful CSR who lurks here!
Having managed the technical CSR function at my current employer, it is AMAZING how much the internet has expanded the world of customer service! Its great that Ford has folks dedicated to scouring social media sites like this to proactively reach out to their customers. I mean, 20 years ago can you imagine having a conversation about a problem you were having with your Ford at a bar and having a pleasant person show up and offer to help work things out with your dealer? That's effectively what happens on this site all the time.
What was your buying experience like with them (other than this unfortunate issue)? I live up here near Dallas, and have seen cars on their site that have tempted me to fly or drive down there- but it would be nice to get a first-hand account from a customer.
I'm jealous of your Boss- and glad you'll be driving and enjoying it soon! I looked at the '13s before ordering my '14 GT, but finding one with navigation or the glass roof ended up being a unicorn hunt (to my knowledge, the latter option couldn't be had on a Boss). The exhaust coming from those side pipes sounds sooooo awesome (and that's one feature that CAN be added to the GT- and will eventually be going on mine). Enjoy!
I saw your PM from Friday, wbraun88. I don’t work weekends, so I’ll be able to get back to you today.
Deysha
We really ought to have a customer support appreciation day on this site! I personally may not have survived the wait after ordering my '14 if I hadn't found this site and the wonderful CSR who lurks here!
Having managed the technical CSR function at my current employer, it is AMAZING how much the internet has expanded the world of customer service! Its great that Ford has folks dedicated to scouring social media sites like this to proactively reach out to their customers. I mean, 20 years ago can you imagine having a conversation about a problem you were having with your Ford at a bar and having a pleasant person show up and offer to help work things out with your dealer? That's effectively what happens on this site all the time.
3/15/14, 11:27 AM
#46
Roush Forum Stalker
Great news!
They took out the transmission today and found out that it was the slave cylinder. Which means that instead of a $1200 out-of-pocket clutch replacement all the repairs will be covered AND it means that the previous owner probably had at least some idea of how to drive a manual transmission.
I hope to have the car back by Wednesday at which point I will was it and definitely put up some pictures!
Thanks for the kind words and advice, everyone.
They took out the transmission today and found out that it was the slave cylinder. Which means that instead of a $1200 out-of-pocket clutch replacement all the repairs will be covered AND it means that the previous owner probably had at least some idea of how to drive a manual transmission.
I hope to have the car back by Wednesday at which point I will was it and definitely put up some pictures!
Thanks for the kind words and advice, everyone.
We want pics!
3/16/14, 09:46 AM
#47
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I bought it from Expo Motorcars in Houston.
What was your buying experience like with them (other than this unfortunate issue)? I live up here near Dallas, and have seen cars on their site that have tempted me to fly or drive down there- but it would be nice to get a first-hand account from a customer.
I'm jealous of your Boss- and glad you'll be driving and enjoying it soon! I looked at the '13s before ordering my '14 GT, but finding one with navigation or the glass roof ended up being a unicorn hunt (to my knowledge, the latter option couldn't be had on a Boss). The exhaust coming from those side pipes sounds sooooo awesome (and that's one feature that CAN be added to the GT- and will eventually be going on mine). Enjoy!
I saw your PM from Friday, wbraun88. I don’t work weekends, so I’ll be able to get back to you today.
Deysha
We really ought to have a customer support appreciation day on this site! I personally may not have survived the wait after ordering my '14 if I hadn't found this site and the wonderful CSR who lurks here!
Having managed the technical CSR function at my current employer, it is AMAZING how much the internet has expanded the world of customer service! Its great that Ford has folks dedicated to scouring social media sites like this to proactively reach out to their customers. I mean, 20 years ago can you imagine having a conversation about a problem you were having with your Ford at a bar and having a pleasant person show up and offer to help work things out with your dealer? That's effectively what happens on this site all the time.
What was your buying experience like with them (other than this unfortunate issue)? I live up here near Dallas, and have seen cars on their site that have tempted me to fly or drive down there- but it would be nice to get a first-hand account from a customer.
I'm jealous of your Boss- and glad you'll be driving and enjoying it soon! I looked at the '13s before ordering my '14 GT, but finding one with navigation or the glass roof ended up being a unicorn hunt (to my knowledge, the latter option couldn't be had on a Boss). The exhaust coming from those side pipes sounds sooooo awesome (and that's one feature that CAN be added to the GT- and will eventually be going on mine). Enjoy!
I saw your PM from Friday, wbraun88. I don’t work weekends, so I’ll be able to get back to you today.
Deysha
We really ought to have a customer support appreciation day on this site! I personally may not have survived the wait after ordering my '14 if I hadn't found this site and the wonderful CSR who lurks here!
Having managed the technical CSR function at my current employer, it is AMAZING how much the internet has expanded the world of customer service! Its great that Ford has folks dedicated to scouring social media sites like this to proactively reach out to their customers. I mean, 20 years ago can you imagine having a conversation about a problem you were having with your Ford at a bar and having a pleasant person show up and offer to help work things out with your dealer? That's effectively what happens on this site all the time.
After I got the car back to Houston and started having issues I kept in touch with Billy and he asked for me to send him a quote if/when it turned out it wasn't going to be covered. I can't say for sure whether or not they would have paid the bill but Billy said that the Sales Manager and GM were both aware of my situation and were awaiting a resolution. Luckily it didn't come to that but I feel like Billy actually cared about my situation.
WITH THAT BEING SAID: I stand by my earlier statement that I will never again buy a performance car from anyone but it's last owner. That's not Expo's fault - as I truly don't believe that they set me up or sold me a known-issue car, but it's just the way things turned out.
3/16/14, 09:48 AM
#48
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By the way, I got the car back on Thursday and got to enjoy the nice weather that night. I washed, clay barred, and waxed the car yesterday and it's looking 10x better than when I bought it! I hope to post pictures tonight but the weather must cooperate!
Thanks again for all the help and concern, this forum has kept me sane over the course of this stressful repair process!
Thanks again for all the help and concern, this forum has kept me sane over the course of this stressful repair process!
3/16/14, 10:46 AM
#49
Legacy TMS Member
After my experience, I wouldn't even buy a modded car from someone I know lol. Just do it yourself the right way, even if it takes longer and costs more then buying it "built." Glad you got your car back man!
3/16/14, 11:29 AM
#50
I Have No Life
3/16/14, 12:53 PM
#52
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3/17/14, 08:09 AM
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I saw your PM from Friday, wbraun88. I don’t work weekends, so I’ll be able to get back to you today.
Deysha
We really ought to have a customer support appreciation day on this site! I personally may not have survived the wait after ordering my '14 if I hadn't found this site and the wonderful CSR who lurks here!
Having managed the technical CSR function at my current employer, it is AMAZING how much the internet has expanded the world of customer service! Its great that Ford has folks dedicated to scouring social media sites like this to proactively reach out to their customers. I mean, 20 years ago can you imagine having a conversation about a problem you were having with your Ford at a bar and having a pleasant person show up and offer to help work things out with your dealer? That's effectively what happens on this site all the time.
Deysha
We really ought to have a customer support appreciation day on this site! I personally may not have survived the wait after ordering my '14 if I hadn't found this site and the wonderful CSR who lurks here!
Having managed the technical CSR function at my current employer, it is AMAZING how much the internet has expanded the world of customer service! Its great that Ford has folks dedicated to scouring social media sites like this to proactively reach out to their customers. I mean, 20 years ago can you imagine having a conversation about a problem you were having with your Ford at a bar and having a pleasant person show up and offer to help work things out with your dealer? That's effectively what happens on this site all the time.
By the way, I got the car back on Thursday and got to enjoy the nice weather that night. I washed, clay barred, and waxed the car yesterday and it's looking 10x better than when I bought it! I hope to post pictures tonight but the weather must cooperate!
Thanks again for all the help and concern, this forum has kept me sane over the course of this stressful repair process!
Thanks again for all the help and concern, this forum has kept me sane over the course of this stressful repair process!
Deysha
3/27/14, 03:23 PM
#56
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Pics (Finally!)
These are from when I washed, clayed, and waxed the car last weekend. The car has been a blast so far and it's a constant challenge to get any type of gas mileage over 15mpg.
Thanks again for all the help, here is #3232:
Thanks again for all the help, here is #3232:
3/27/14, 04:15 PM
#57
Roush Forum Stalker
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