Ponies on The Run (Again)
6/13/08, 10:14 AM
Legacy TMS Member
6/13/08, 10:24 AM
Team Mustang Source
I dunno. I'm kinda on the fence here. One part says give him an uninterrupted week and if he hasn't got any further then you have every right to read him the riot act, the other curious part couldn't keep away to find out how it's going, knowing how dissapointed I would be it it wasn't up to where I thought it should be .
Why is it that customer service, courtesy and just a simple sign of respect is absolutely absent with these shops. Any other industry and none of these guys would have customers at all.
All you'd have to do is build a foundation, a simple one, that focuses on the customer treat them the way you'd want to be treated. Return calls, give updates, be accurate as best as you can, be honest about your work load.... what's that... one person at best one FTE ? Then build the shop around that and the actual work. If you knew your stuff people would FLOCK to your shop. my .02 for the day </soapbox>
Why is it that customer service, courtesy and just a simple sign of respect is absolutely absent with these shops. Any other industry and none of these guys would have customers at all.
All you'd have to do is build a foundation, a simple one, that focuses on the customer treat them the way you'd want to be treated. Return calls, give updates, be accurate as best as you can, be honest about your work load.... what's that... one person at best one FTE ? Then build the shop around that and the actual work. If you knew your stuff people would FLOCK to your shop. my .02 for the day </soapbox>
6/13/08, 10:57 AM
Legacy TMS Member
Yes however it was incomplete- it should have came with instructions for the Heimlick manuever as there was a lot of CHOKING happening.
Don't do it- you're just torturing yourself. 
6/13/08, 11:00 AM
NTTAWWT
Bill will probably do it, if nothing more than just to see the TR. Brian I agree with you 100%, which is why I take it to one mechanic, by far the best I know. Anytime I have to go anywhere else, I try to stay around the car, if its just a small thing.
6/13/08, 11:37 AM
Legacy TMS Member
Why is it that customer service, courtesy and just a simple sign of respect is absolutely absent with these shops. Any other industry and none of these guys would have customers at all.
All you'd have to do is build a foundation, a simple one, that focuses on the customer treat them the way you'd want to be treated. Return calls, give updates, be accurate as best as you can, be honest about your work load.... what's that... one person at best one FTE ? Then build the shop around that and the actual work. If you knew your stuff people would FLOCK to your shop. my .02 for the day </soapbox>
This my friend is why I moved away from Hawaii.
Unfortunatley, the concept of customer service is a foriegn one in the vast majority of buisnesses on Maui.
6/13/08, 02:43 PM
Really, you moved for nothing, Brian is referring to business practices here in the mainland.
With that said, I'll skip on the shop visit today, I want to have a nice weekend.
6/13/08, 02:53 PM
Legacy TMS Member
I was kamaaina....but just didn't fit the pace there. I understood that Brian was talking about the mainland (or MADLand as the locals call it) and was just empithising with the sentiment. It can be VERY frustrating when our priorities don't line up with the people around us. Guess thats why we don't all live in one place.....
6/13/08, 03:05 PM
Team Mustang Source
Well I've never visited the islands but you're not the only person that has echoed the sentiment. Coming from a strong customer service background I find that I typically shop for customer service before price. The company that has their **** together enough to have decent customer service is usually as well organized throughout the company. Even if you have to pay a bit more, it's usually worth it.
Bill, I don't blame you, but don't let it get you down too much. Once you're running this will not seem so bad. The smile on your face will erase these hard weeks. Or the beer killed those brain cells, one of the two
Bill, I don't blame you, but don't let it get you down too much. Once you're running this will not seem so bad. The smile on your face will erase these hard weeks. Or the beer killed those brain cells, one of the two
6/13/08, 03:13 PM
Legacy TMS Member
I don't mean to disparage the people there, just that being on an Island with little or no competition tends to detract from the competitive spirit. It's a positively beautiful place, and I met plenty of wonderful people who love it there....it was just a little too slow a pace for me personally.
6/13/08, 05:50 PM
(that's the laughter of insanity!)Someone mention beer?
The Big Island is my favorite. Outside of SoCal, it's my #2 place to live.
6/13/08, 05:58 PM
Team Mustang Source
You know what, I keep forgetting that it wasn't outta commission when it went BOOM but way before that too.
Still there is a light shining through the tunnel, a little dim, but it's there.
When you get it back it's gonna feel like it's a new car
(sorry couldn't resist)
Still there is a light shining through the tunnel, a little dim, but it's there.
When you get it back it's gonna feel like it's a new car
(sorry couldn't resist)
6/13/08, 05:59 PM
6/13/08, 06:01 PM
Saw a Saleen/Roush combo today. Rest of the car looked okay, but the tail looks a little wierd.
Thanks to Chris for snapping these pics while the Taco was in motion.
Thanks to Chris for snapping these pics while the Taco was in motion.
6/13/08, 06:02 PM
Team Mustang Source
It's nice being able to post.. most of the people in my dept are gone and have been since 2..... I'm getting "alot" of work done 
Gonna attempt to do the Prothanes tomorrow as well as claybar, polish and wax in prep for Sunday's show. Likely to do the front half of the car tonight....Gonna be a busy day tomorrow.
Gonna attempt to do the Prothanes tomorrow as well as claybar, polish and wax in prep for Sunday's show. Likely to do the front half of the car tonight....Gonna be a busy day tomorrow.
6/13/08, 06:07 PM
Team Mustang Source
Surprised it didn't have Shelby/SVT/Cobra badges somewhere.
There is a Screaming Yellow convertable in the area here that has the GT500 front fascia and big rims. I seem to recall that the last time I passed it it was a V6
Oh yeah... does this count as a kill....
Coming off slowly from a light one of those Honda half pickup/half suvs was next to me and I could hear they were PUNCHED.... so luckily being in 2nd gear all I had to do was punch it to get from being on the rear qtr panel to 80 and many car length ahead of it.... it's like I didn't have to try
6/13/08, 06:47 PM
Cobra R Member
Join Date: May 8, 2006
Location: Florida
Posts: 1,967
Likes: 0
Received 0 Likes
on
0 Posts
6/13/08, 07:30 PM
Legacy TMS Member
6/13/08, 09:38 PM
Legacy TMS Member
Join Date: May 24, 2006
Location: San Diego
Posts: 7,409
Likes: 0
Received 0 Likes
on
0 Posts
Finally got off my *** and removed the Shaker 1000 and the rear seats top and bottom. So here are the resultts.....
AMPS & harness = 17lbs
Subs = 35lbs
Part of seat that folds down both of them together = 12lbs
Seat bottom = 11lbs
All four CDC floor mats = 5lbs
All togehter =80lbs less
Planning on going with 1/4 a tank as opposed to 1/2 or more. For the sake of argument lets say 4-5 gallons less than usual (1 gallon= 6.lbs) That's another 24-30lbs less.
Plus losing weight by switching the front 18" bullits with 255/45/18 tires to 17" with 235/50/17 tires I'm saving at the very least a good 10lbs per side. (I'll actually weigh both combos tomorrow to see the actual difference and post my findings.)
So add the 80lbs above to the 25lbs of gas plus 20lbs on the wheels and tires and the total wieght savings is 125lbs. So If all goes well tomorrow I should return with a 8.3 timeslip and finally be able to say the car runs 12's*. If I get anything lower I'll be happier than a pig in ****.
*In track form.
So with all this said I don't think I'll be stripping the car every trip to the track as it's to much hassle. Actually removal of all the above items is very easy but not something I feel like doing a couple times a month.
AMPS & harness = 17lbs
Subs = 35lbs
Part of seat that folds down both of them together = 12lbs
Seat bottom = 11lbs
All four CDC floor mats = 5lbs
All togehter =80lbs less
Planning on going with 1/4 a tank as opposed to 1/2 or more. For the sake of argument lets say 4-5 gallons less than usual (1 gallon= 6.lbs) That's another 24-30lbs less.
Plus losing weight by switching the front 18" bullits with 255/45/18 tires to 17" with 235/50/17 tires I'm saving at the very least a good 10lbs per side. (I'll actually weigh both combos tomorrow to see the actual difference and post my findings.)
So add the 80lbs above to the 25lbs of gas plus 20lbs on the wheels and tires and the total wieght savings is 125lbs. So If all goes well tomorrow I should return with a 8.3 timeslip and finally be able to say the car runs 12's*.
If I get anything lower I'll be happier than a pig in ****. *In track form.
So with all this said I don't think I'll be stripping the car every trip to the track as it's to much hassle. Actually removal of all the above items is very easy but not something I feel like doing a couple times a month.