TMS Membership didn't renew, still took my money
 

My TMS membership was supposed to auto renew 3/29/17. My paypal account was charged and it paid the subscription on 3/28/17. However, my TMS membership didn't renew, even though they got the money. When it expired, I lost all the stuff I was supposed to have, PM storage, pics, etc. Now I can't even send/receive a PM to check on it because they are maxed out because my subscription ran out.

I've tried emails to multiple sources (contact us, admins, etc) with no response. What am I supposed to do to get what I paid for? I want my PM's back, and the other stuff I've been paying for.

Who do I contact at Internet Brands (by email, since my pm's are now full because it didn't renew) to get this right? Do any of these IB people actually exists or are they all just bots? I don't want to have to file a claim with paypal for $15, but I will. Its not about the $15, that means nothing to me, its the principle. I've been on here for a decade with these people and have made a lot of close friends with them, and now I'm getting screwed?

No wonder the site is going downhill and people are leaving.

I'll make sure someone at IB remidies your situation. Sorry this happened!

I'm confused with what you are purchasing? What are the benefit(s)?

Thanks. Didn't mean to come across as a knob, I was just irritated. And it was Friday night, so, you know how that goes, lol.

- 2,000 private messages (as opposed to 200)
- Custom user title "Team Mustang Source"
- Extra functionality! 5 Vehicle garage Spaces
- Italicized username
- No Banner Ads
- Unlimited file attachments
- A bigger personal avatar

No worries at all! Your message on 3/30 ended up in my Spam folder, which is why I didn't see this until you posted. I have a PM and email to an IB contact and anticipate hearing something today. Keep you posted if I'm contacted first . . .

Sent you a PM with update from IB. If you didn't receive it let me know . . .

I got it. Thanks.

Perhaps they have a filter that reads your PMs and decided yours were to raunchy to renew.

:p