Ford Bold Moves Video
#21
Closet American
Join Date: July 17, 2005
Location: Vancouver, BC (Hollywood North)
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Originally Posted by jcopin
i agree with you my parents have HORROR stories about toyota .. ford was the only company that would give our so-so credit a chance and we havent let them down and with good APR's to boot! theyve been the best and i cant in my heart, bring myself to buy a foreign car i just cant its not right. i could not sleep knowing i helped hard working americans lose theyre jobs for a couple corporate japanese people to be rich and buy more robots. i also feel awkward in any other car .. i rented a GM van once to move and after working at the dealer and driving my fathers E150 and 250 ..i dont know something just felt off. I love ford .. alot of people hate them and arent even sure why!
my girlfriend comes from a long line a auto idiots. her mother just traded her 02 civic because it kept stalling every other day for no reason and nobody was able to fix it ( omg a civic..that impossible i know *insert sarcasm here*) and kept calling my girls mustang a POS american car..but kept calling her when the civic died ... the stangs got 109k on it now..runs perfect..then bought a scion.....same person complaining she cant find a decent job ...oh well ...when i met my girlfriend she had a nissan stanza and i picked out her used car a 98 mustang v6 and she has a order in for a 07 v6 mustang convert due in beginning of august and would love to get a explorer if she had the funds... once i exposed her to the hypocrisy that surrounds the public, the media and ford she would now never buy anything foreign and is now a ford chick
my toyota dealer washed my car for me! ..well yea ..they probably hosed you for 7k on your car so they dont mind hosing your car either... i get my mustang for 800 over invoice im not expecting the manager to take me to TGI fridays afterwards
my girlfriend comes from a long line a auto idiots. her mother just traded her 02 civic because it kept stalling every other day for no reason and nobody was able to fix it ( omg a civic..that impossible i know *insert sarcasm here*) and kept calling my girls mustang a POS american car..but kept calling her when the civic died ... the stangs got 109k on it now..runs perfect..then bought a scion.....same person complaining she cant find a decent job ...oh well ...when i met my girlfriend she had a nissan stanza and i picked out her used car a 98 mustang v6 and she has a order in for a 07 v6 mustang convert due in beginning of august and would love to get a explorer if she had the funds... once i exposed her to the hypocrisy that surrounds the public, the media and ford she would now never buy anything foreign and is now a ford chick
my toyota dealer washed my car for me! ..well yea ..they probably hosed you for 7k on your car so they dont mind hosing your car either... i get my mustang for 800 over invoice im not expecting the manager to take me to TGI fridays afterwards
#22
Americans buying foreign vehicles is NOT the problem nor is it the reason Ford and other American vehicle manufactures are in the condition their in. Also, Americans buying foreign vehicles is NOT the reason any American has lost a job nor will it ever be.
It’s much more complicated then that and truly anyone with some simple logic, a little time to think clearly, and are willing to face reality can, if they are brave enough, come to a decent conclusion, or at least a respectable argument, as to what the problem really is.
I would submit some of the basic problems, and this is extremely basic as I do not want to write a book here, are as follows:
- Perception
- Managements lack of focus, vision, and long term planning
- Unions
- Customer service
That’s just a few and let me briefly explain each:
Perception – It is key to everything, are foreign vehicles truly superior to American vehicles? That’s debatable but the perception is out there in the public that it is and therefore it is until that perception is changed, that is reality. Also note there are very few “foreign” vehicles. Toyota for example is an American vehicle, its built here and built by Americans so you can’t call it foreign anymore then you could call Ford an American vehicle since many are made in Mexico and many parts are manufactured overseas, so there is truly NO American vehicle today…
Managements lack of focus, vision, and long term planning – This could take many chapters but lets just say Ford is seriously lacking any real focus, vision or long term planning. Had they done that then perhaps they would have a much better selection of vehicles with better build quality. Let’s not forget F150’s capable of burning houses down and Explorer roll-overs. When you have a problem and it is a serious problem dealing with it correctly helps to set the right perception, see there’s that word perception again.
Also I would like to note that any dealership that sells new Ford vehicles IS INDEED an extension of Ford Motor Company. Rather Ford likes that or not that is the perception and one they need to zero in on and correct immediately.
That is where the first customer service should take place and stop with all the stupid surveys. They do NOT give you real information, not when a tech or service managers tells you that unless they get all 5’s or excellent marks it means nothing.
Ford’s service technicians who are there to correct the quality issues that escaped Ford and their UNSKILLED assembly line help need to be paid right and paid FULL amount for warranty work which is just another name for UNSKILLED labor at Ford missing quality issues that should have never left the factory.
These dealership technicians also need to be schooled in manners and professional work ethics which means they would treat every customer vehicle as if it were a prized show vehicle. Clean their hands before touching, do NOT lean on the vehicle, do NOT treat it like a rental vehicle. You see their lack of professional work ethics are a reflection, or more correctly, a “perception” of how Ford truly thinks of their customers.
Unions – Again, this could take a few chapters so to briefly explain to many overpaid workers. Assembling a vehicle does not take any particular skill and just about anyone from 16 to 99 could do it. There are processes and procedures in place so people don’t or should not have a need to make a decision. It’s like working at McDonalds and therefore should be about the same pay. Someone on an assembly line really shouldn’t be making more then $10.00 an hour because it is an UNSKILLED labor. Paying someone $18 - $36 an hour is the reason why jobs go overseas and to Mexico, don’t blame the company but rather blame the public because quite frankly I don’t feel like paying for overpaid labor…
Customer Service – This one will not take a chapter because it is very simply. Ford does not have Customer Service. Sure they have something they call Customer Service and they employ people to work at a place and job called Customer Service but it’s all a front, it does not really exist. Until companies like Ford understand that your FIRST priority should always be to KEEP current customers first before getting new ones they will continue to lose market share to other manufactures. It don’t matter if the other manufactures have customer service either because again it’s all about “perception”. Perception is so key to being successful in today’s business world…
And, for the record I own a 2006 Mustang GT Premium, 2005 Ford Ranger and my daughter owns a 2005 Ford Focus. I recently sold my 2003 Ford Lightning to purchase the Mustang.
So, it’s not as if I hate Ford but rather giving an honest unbiased opinion something that is hard for so many people who just want to believe the 15 second sound bites on TV or what they read on the web. It is not foreign vehicles that have caused job loses or jobs to move overseas but rather ALL OF US…
It’s much more complicated then that and truly anyone with some simple logic, a little time to think clearly, and are willing to face reality can, if they are brave enough, come to a decent conclusion, or at least a respectable argument, as to what the problem really is.
I would submit some of the basic problems, and this is extremely basic as I do not want to write a book here, are as follows:
- Perception
- Managements lack of focus, vision, and long term planning
- Unions
- Customer service
That’s just a few and let me briefly explain each:
Perception – It is key to everything, are foreign vehicles truly superior to American vehicles? That’s debatable but the perception is out there in the public that it is and therefore it is until that perception is changed, that is reality. Also note there are very few “foreign” vehicles. Toyota for example is an American vehicle, its built here and built by Americans so you can’t call it foreign anymore then you could call Ford an American vehicle since many are made in Mexico and many parts are manufactured overseas, so there is truly NO American vehicle today…
Managements lack of focus, vision, and long term planning – This could take many chapters but lets just say Ford is seriously lacking any real focus, vision or long term planning. Had they done that then perhaps they would have a much better selection of vehicles with better build quality. Let’s not forget F150’s capable of burning houses down and Explorer roll-overs. When you have a problem and it is a serious problem dealing with it correctly helps to set the right perception, see there’s that word perception again.
Also I would like to note that any dealership that sells new Ford vehicles IS INDEED an extension of Ford Motor Company. Rather Ford likes that or not that is the perception and one they need to zero in on and correct immediately.
That is where the first customer service should take place and stop with all the stupid surveys. They do NOT give you real information, not when a tech or service managers tells you that unless they get all 5’s or excellent marks it means nothing.
Ford’s service technicians who are there to correct the quality issues that escaped Ford and their UNSKILLED assembly line help need to be paid right and paid FULL amount for warranty work which is just another name for UNSKILLED labor at Ford missing quality issues that should have never left the factory.
These dealership technicians also need to be schooled in manners and professional work ethics which means they would treat every customer vehicle as if it were a prized show vehicle. Clean their hands before touching, do NOT lean on the vehicle, do NOT treat it like a rental vehicle. You see their lack of professional work ethics are a reflection, or more correctly, a “perception” of how Ford truly thinks of their customers.
Unions – Again, this could take a few chapters so to briefly explain to many overpaid workers. Assembling a vehicle does not take any particular skill and just about anyone from 16 to 99 could do it. There are processes and procedures in place so people don’t or should not have a need to make a decision. It’s like working at McDonalds and therefore should be about the same pay. Someone on an assembly line really shouldn’t be making more then $10.00 an hour because it is an UNSKILLED labor. Paying someone $18 - $36 an hour is the reason why jobs go overseas and to Mexico, don’t blame the company but rather blame the public because quite frankly I don’t feel like paying for overpaid labor…
Customer Service – This one will not take a chapter because it is very simply. Ford does not have Customer Service. Sure they have something they call Customer Service and they employ people to work at a place and job called Customer Service but it’s all a front, it does not really exist. Until companies like Ford understand that your FIRST priority should always be to KEEP current customers first before getting new ones they will continue to lose market share to other manufactures. It don’t matter if the other manufactures have customer service either because again it’s all about “perception”. Perception is so key to being successful in today’s business world…
And, for the record I own a 2006 Mustang GT Premium, 2005 Ford Ranger and my daughter owns a 2005 Ford Focus. I recently sold my 2003 Ford Lightning to purchase the Mustang.
So, it’s not as if I hate Ford but rather giving an honest unbiased opinion something that is hard for so many people who just want to believe the 15 second sound bites on TV or what they read on the web. It is not foreign vehicles that have caused job loses or jobs to move overseas but rather ALL OF US…
#23
there is a new episode in the web site
http://www.fordboldmoves.com/
http://www.fordboldmoves.com/
#24
its the mentality that people have that if it came from far away it is superior with EVERYTHING
it is not foriegn cars that ruin an economy it is people relying on other countries for everything ... as we learned works out really well with oil
soon we wont make anything here because that other model is from north whatthehell and they pay their workers 4 cents a decade so we sell out..
sad ..you dont fix your neighbors house and neglect your own because he lets you play poker there right?
it is not foriegn cars that ruin an economy it is people relying on other countries for everything ... as we learned works out really well with oil
soon we wont make anything here because that other model is from north whatthehell and they pay their workers 4 cents a decade so we sell out..
sad ..you dont fix your neighbors house and neglect your own because he lets you play poker there right?
#25
Closet American
Join Date: July 17, 2005
Location: Vancouver, BC (Hollywood North)
Posts: 5,848
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Originally Posted by jcopin
sad ..you dont fix your neighbors house and neglect your own because he lets you play poker there right?
I guess it depends on whether or not he's letting you "service" his wife, too.
Or was that a trick question?
#26
Legacy TMS Member
Originally Posted by Sonic Boom NH
Americans buying foreign vehicles is NOT the problem nor is it the reason Ford and other American vehicle manufactures are in the condition their in. Also, Americans buying foreign vehicles is NOT the reason any American has lost a job nor will it ever be.
Originally Posted by Sonic Boom NH
It’s much more complicated then that and truly anyone with some simple logic, a little time to think clearly, and are willing to face reality can, if they are brave enough, come to a decent conclusion, or at least a respectable argument, as to what the problem really is.
Agree
Originally Posted by Sonic Boom NH
I would submit some of the basic problems, and this is extremely basic as I do not want to write a book here, are as follows:
- Perception
- Managements lack of focus, vision, and long term planning
- Unions
- Customer service
- Perception
- Managements lack of focus, vision, and long term planning
- Unions
- Customer service
Originally Posted by Sonic Boom NH
Perception – It is key to everything, are foreign vehicles truly superior to American vehicles? That’s debatable but the perception is out there in the public that it is and therefore it is until that perception is changed, that is reality. Also note there are very few “foreign” vehicles. Toyota for example is an American vehicle, its built here and built by Americans so you can’t call it foreign anymore then you could call Ford an American vehicle since many are made in Mexico and many parts are manufactured overseas, so there is truly NO American vehicle today…
Originally Posted by Sonic Boom NH
Managements lack of focus, vision, and long term planning – This could take many chapters but lets just say Ford is seriously lacking any real focus, vision or long term planning. Had they done that then perhaps they would have a much better selection of vehicles with better build quality. Let’s not forget F150’s capable of burning houses down and Explorer roll-overs. When you have a problem and it is a serious problem dealing with it correctly helps to set the right perception, see there’s that word perception again.
Originally Posted by Sonic Boom NH
Also I would like to note that any dealership that sells new Ford vehicles IS INDEED an extension of Ford Motor Company. Rather Ford likes that or not that is the perception and one they need to zero in on and correct immediately.
Agree - to us, the ultimate purchaser, the dealers = Ford
Originally Posted by Sonic Boom NH
That is where the first customer service should take place and stop with all the stupid surveys. They do NOT give you real information, not when a tech or service managers tells you that unless they get all 5’s or excellent marks it means nothing.
I've often asked myself "What value does a dealership add during the purchase process?". I know what value they add afterward.
Originally Posted by Sonic Boom NH
Ford’s service technicians who are there to correct the quality issues that escaped Ford and their UNSKILLED assembly line help need to be paid right and paid FULL amount for warranty work which is just another name for UNSKILLED labor at Ford missing quality issues that should have never left the factory.
Originally Posted by Sonic Boom NH
These dealership technicians also need to be schooled in manners and professional work ethics which means they would treat every customer vehicle as if it were a prized show vehicle. Clean their hands before touching, do NOT lean on the vehicle, do NOT treat it like a rental vehicle. You see their lack of professional work ethics are a reflection, or more correctly, a “perception” of how Ford truly thinks of their customers.
Originally Posted by Sonic Boom NH
Unions – Again, this could take a few chapters so to briefly explain to many overpaid workers. Assembling a vehicle does not take any particular skill and just about anyone from 16 to 99 could do it. There are processes and procedures in place so people don’t or should not have a need to make a decision. It’s like working at McDonalds and therefore should be about the same pay. Someone on an assembly line really shouldn’t be making more then $10.00 an hour because it is an UNSKILLED labor. Paying someone $18 - $36 an hour is the reason why jobs go overseas and to Mexico, don’t blame the company but rather blame the public because quite frankly I don’t feel like paying for overpaid labor…
Originally Posted by Sonic Boom NH
Customer Service – This one will not take a chapter because it is very simply. Ford does not have Customer Service. Sure they have something they call Customer Service and they employ people to work at a place and job called Customer Service but it’s all a front, it does not really exist. Until companies like Ford understand that your FIRST priority should always be to KEEP current customers first before getting new ones they will continue to lose market share to other manufactures. It don’t matter if the other manufactures have customer service either because again it’s all about “perception”. Perception is so key to being successful in today’s business world…
It depends on your definition and expectations for customer service during the purchase process and after the sale. I think some dealerships, where we see customer service most, are better than others. However, I would agree that 'focus on the customer' has to be in the overall company culture in order to get products that we like, at the price that is competitive, with sales and service processes executed consistently so that perception changes.
Originally Posted by Sonic Boom NH
And, for the record I own a 2006 Mustang GT Premium, 2005 Ford Ranger and my daughter owns a 2005 Ford Focus. I recently sold my 2003 Ford Lightning to purchase the Mustang.
So, it’s not as if I hate Ford but rather giving an honest unbiased opinion something that is hard for so many people who just want to believe the 15 second sound bites on TV or what they read on the web. It is not foreign vehicles that have caused job loses or jobs to move overseas but rather ALL OF US…
So, it’s not as if I hate Ford but rather giving an honest unbiased opinion something that is hard for so many people who just want to believe the 15 second sound bites on TV or what they read on the web. It is not foreign vehicles that have caused job loses or jobs to move overseas but rather ALL OF US…
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