2013 mustang gt 35k miles, vents blow air but ac will not work. If i get the rpms up to 2-3k i hear a nasty whining noise from the engine bay vibrating under the vehicle when ac is turned on. Checked the belts all seem well. Im guessing my compressor took a dump on me. It is a 02/12 build day... was working fine all day. Stoped to go to the gym 30 mins later got in blows hot air.

What are the chances of ford helping me out? Or am i out of luck?

Should be covered under the 3 year/36k mile warranty. So you should be good unless you took delivery over 36 months ago.

Oh, and welcome to the forum.

Thanks for the welcome!

I was under the impression that the 3yr/36k warranty goes by your build date? What a time for it to happen... its so damn hot.

It goes by the in service date not the build date. I am 99% sure of that but contact your dealer or Deysha (FordService) on this forum. She can tell you for sure.

Welcome to the site!

it is in fact the IN SERVICE DATE


RWSRWS

Seems like your car should still be with warranty..... but this is a cautionary tale either way about extended warranties.


If you shop them HARD like you do the car itself.....you might be surprised how inexpensive they can be vs. the expense of just one repair on a failed component these days.


That said some people take a pass because they forget or don't know that you DON'T have to accept that first quote on a Ford plan from the dealer where you bought you car........ there is a lot of mark-up on warranties.......lots of room to negotiate a lower price and you can shop a warranty from any dealer anywhere in the country. I live in New Hampshire and purchased mine though a dealer in Chicago.


Getting really specific about what I paid or the length of the Ford plan I picked almost seems silly because other people will have different requirements.......but just to illustrate what I'm suggesting about mark up..... I knew what I wanted and the dealer I bought the car from wanted approx. $1,500 for the very same Ford Premium Care plan I bought a week later for $965........ the car is now covered pretty much bumper to bumper 'till 2020...... my own history with cars like this suggest I will be looking for something new around that time anyway......but if I'm still happy with the car my wife's T-Bird provides an example of how this may go later.....as long as you don't let coverage lapse you can always consider the option to extend again. Her little summer car is now over 10 years old and we won't be able to extend again.......hard choices are coming because it has given us a few problems along the way......not sure I'll want to own it when the coverage finally goes away completely.


New Cars are great, more luxurious and reliable than in the past but so much of what is going on not just under the hood but also inside the dash, doors and who knows where else that might be a nasty surprise is just so expensive and often beyond the ability of a DIY repair in the driveway or garage....... especially if your car is heavily optioned.


I always at least consider the extended warranty these days.......it's not like it used to be.......I have an old pre- computer era Corvette that over the last 3 plus decades of ownership has seen me fixing, adjusting or out right replacing something to do with virtually every moving part at some point along the way........but those days are behind most of us with new cars.


The old Corvette has more in common with my Lawn boy push mower than a modern car ......and the price of parts, specialty tools, knowledge and time required to repair many things now reflects it too.

I'm 100% sure ........ you are correct!


His car might still covered unless it was sold and delivered to it's first owner very shortly after that build date....then again 2/12 suggests it would have to languish on the lot for nearly 6 months before it sold...... it may not be covered.

Update called the dealer they told me my warranty ended 3 months ago... so no help from them.

Called ford and was told somone will call me back in 1 or 2 business days. I think im out of luck. This is making me pretty dissapointed in ford.

PM Deysha here on the forums. If anyone can get the ball rolling for you, she can.

Sent her a pm waiting for her to reply.

Took a closer look at the pulley on the compressor and noticed even when the ac is engaged the center is just turning a small bit. Seems like its not catching at all and now there is a funny smell.

That just sucks. Hopefully Deysha will be able to help you.

All manufacturers including Ford have a goodwill assistance program to help those whose warranties are just outside of coverage, or have an issue that should have been caught before, etc. They pay the dealers standard warranty time for the repair, so it's not like the dealer isn't getting paid. The issue with goodwill assistance is that unless the repair falls under some specific outline then it is usually up to the dealer to decide if goodwill assistance is to be offered. I worked as a service advisor at many brands and in all of them management wanted to know if the car was purchased at their dealership, do they service it there, buy parts, etc. Dealerships are usually allocated a certain dollar amount per year for goodwill, and they will try to spend it on customers who spend their money at the dealership first. They want to use it to build customer loyalty for their dealership. Manufacturers want it used to build "brand" loyalty, but you can see how it is manipulated at the dealer level for their own purposes.
As a general rule, try the dealer you purchased your car from first, especially if you have purchased more than 1 car there, or service it there, etc. If your car is out of warranty by less than 1K over limit, or less than 6-12months over limit, then manufacturers will almost always cover a repair. And that's what reps like Dyesha are there for, to take care of "Ford"s customers with their program even when their dealers won't. I'm willing to bet you will get your repair covered.

I was called back and told by voicemail that since my warranty is over they will not help me, but also this is the kicker... i am not the first owner but the previous owner bought a 75k ford premium care extended warranty.

So i am thinking awesome, call the dealership to verify and they tell me yeah it has it but you are not the original owner so you need to pay $75 to get it transferred over and then 125 to have it inspected. I am thinking np if i knew from the start i would have done it while i was still under factory warranty and avoid the inspection cost buuuuut since my ac is not working it wont be transferred so i have to have it fixed before i can transfer over the warranty. let alone i am at 35k miles and 3 months out of my original factory warranty.

This is pissing me off to no end, i am never buying a ford vehicle again... everyone i speak to tells me pretty much piss off too bad. I have never had such a bad experience...

Actually I would probably pay to have the warranty transferred - even if it costs 125 to have it inspected everytime you have have a claim. You might want to check the deductible though - no good if the deductible is high. Might save your butt if something major goes for a dump. Note the extended warranty might be null & void if you do something like a tune or power adder.

If the center of the compressor is barely turning it is probably a clutch issue - you should not have to replace the whole compressor - so don't let some fool shop tell you to do that - you should be able to get a kit to just replace the front clutch on the compressor - it should fix you up nicely without having major work done, freon etc (not many people know this about the compressors).