I jinxed myself
10/21/14, 08:00 AM
#41
Legacy TMS Member
Don Hinds Ford in Fishers, IN Warranty Service manager: Brett I'm actually walking home right now I'm so upset. Btw, Brett, actually confirmed everyone's suspicions: He said "This is a temporary fix but you'll be out of a warranty by the time the corrosion comes back." "Not our problem then bud, now get out of my face."
10/21/14, 08:30 AM
#42
Tasca Super Boss 429 Member
Thread Starter
My problem is I want to keep the CS original so no aftermarket hood
I'm disappointed that the body shop wasn't even willing to warranty or guarantee the body repair at all.
At least it would be piece of mind if corrosion comes back and could be "loosely" equated to body work guarantee and workmanship.
They wouldn't hear it. I've never heard of a body shop who won't guarantee their work?
Further confirms that they are aware that the corrosion problem will return. Out of sight out of mind is not fixing the problem!
I'm disappointed that the body shop wasn't even willing to warranty or guarantee the body repair at all.
At least it would be piece of mind if corrosion comes back and could be "loosely" equated to body work guarantee and workmanship.
They wouldn't hear it. I've never heard of a body shop who won't guarantee their work?
Further confirms that they are aware that the corrosion problem will return. Out of sight out of mind is not fixing the problem!
10/21/14, 08:34 AM
#43
Legacy TMS Member
My problem is I want to keep the CS original so no aftermarket hood I'm disappointed that the body shop wasn't even willing to warranty or guarantee the body repair at all. At least it would be piece of mind if corrosion comes back and could be "loosely" equated to body work guarantee and workmanship. They wouldn't hear it. I've never heard of a body shop who won't guarantee their work? Further confirms that they are aware that the corrosion problem will return. Out of sight out of mind is not fixing the problem!
I'm disappointed that the body shop wasn't even willing to warranty or guarantee the body repair at all. At least it would be piece of mind if corrosion comes back and could be "loosely" equated to body work guarantee and workmanship. They wouldn't hear it. I've never heard of a body shop who won't guarantee their work? Further confirms that they are aware that the corrosion problem will return. Out of sight out of mind is not fixing the problem!
10/21/14, 02:57 PM
#45
Shelby GT350 Member
I wish you luck and hopefully the dealership fix it right
Last edited by shurtual86; 10/21/14 at 03:00 PM.
10/21/14, 03:11 PM
#46
Tasca Super Boss 429 Member
Thread Starter
I just can't believe how aggressive the hood cancer was since the first bubble popped up last month.
10/21/14, 03:29 PM
#47
Mach 1 Member
Whether or not the corrosion comes back is 100% dependent on how thoroughly the corrosion is abated and how well surface is cleaned and prepped. Media blasting with fine aluminum oxide or glass beads is a must. This is followed by an acid etch of the cleaned surface, a thorough wash with clean water and complete drying prior to paint.
From what I’ve read the type of the corrosion these panels are coming down with is dissimilar metal caused by steel transfer from the production dies. The bad part is there is no way to get into the folds/seam areas where the issue likely exists and is probably where it’s actually initiating. If the corrosion and/or contaminants are not removed 100%, the problem will be back. If it does come back, there are corrosion inhibitors available that will nearly stop its progress. As long as the bubbling stays on the underside of the hood it’s not quite so bad. If it creeps onto the money side, now it’s an eyesore. My guess is you drive your car all year so road salt is going to play a part in how fast the disease progresses. Keep it clean, keep it treated with inhibitor and keep it as dry as possible.
It’s disappointing but it’s not the end of the world either. I’ve had corrosion (Rust) in the hood and door folds on my old ’86 F-150 and ’03 Taurus for many years. Yeah, it’s getting worse but very slowly…it’s all in how effective your chemotherapy regimen is. I know it’s probably not what you wanted to hear but it’s what I’ve found over the years.
John
10/21/14, 04:55 PM
#48
legacy Tms Member
I have plenty of experience with aluminum corrosion through restoring and maintaining vintage WWII aircraft.
Whether or not the corrosion comes back is 100% dependent on how thoroughly the corrosion is abated and how well surface is cleaned and prepped. Media blasting with fine aluminum oxide or glass beads is a must. This is followed by an acid etch of the cleaned surface, a thorough wash with clean water and complete drying prior to paint.
From what I’ve read the type of the corrosion these panels are coming down with is dissimilar metal caused by steel transfer from the production dies. The bad part is there is no way to get into the folds/seam areas where the issue likely exists and is probably where it’s actually initiating. If the corrosion and/or contaminants are not removed 100%, the problem will be back. If it does come back, there are corrosion inhibitors available that will nearly stop its progress. As long as the bubbling stays on the underside of the hood it’s not quite so bad. If it creeps onto the money side, now it’s an eyesore. My guess is you drive your car all year so road salt is going to play a part in how fast the disease progresses. Keep it clean, keep it treated with inhibitor and keep it as dry as possible.
It’s disappointing but it’s not the end of the world either. I’ve had corrosion (Rust) in the hood and door folds on my old ’86 F-150 and ’03 Taurus for many years. Yeah, it’s getting worse but very slowly…it’s all in how effective your chemotherapy regimen is. I know it’s probably not what you wanted to hear but it’s what I’ve found over the years.
John
Whether or not the corrosion comes back is 100% dependent on how thoroughly the corrosion is abated and how well surface is cleaned and prepped. Media blasting with fine aluminum oxide or glass beads is a must. This is followed by an acid etch of the cleaned surface, a thorough wash with clean water and complete drying prior to paint.
From what I’ve read the type of the corrosion these panels are coming down with is dissimilar metal caused by steel transfer from the production dies. The bad part is there is no way to get into the folds/seam areas where the issue likely exists and is probably where it’s actually initiating. If the corrosion and/or contaminants are not removed 100%, the problem will be back. If it does come back, there are corrosion inhibitors available that will nearly stop its progress. As long as the bubbling stays on the underside of the hood it’s not quite so bad. If it creeps onto the money side, now it’s an eyesore. My guess is you drive your car all year so road salt is going to play a part in how fast the disease progresses. Keep it clean, keep it treated with inhibitor and keep it as dry as possible.
It’s disappointing but it’s not the end of the world either. I’ve had corrosion (Rust) in the hood and door folds on my old ’86 F-150 and ’03 Taurus for many years. Yeah, it’s getting worse but very slowly…it’s all in how effective your chemotherapy regimen is. I know it’s probably not what you wanted to hear but it’s what I’ve found over the years.
John
still think if ford just woulda used a panel adhesive/seam sealer to seal the sharp edge, the hem issue would go away- but once it starts, doubtful. the insulation i'll 'plastidip' the topside so its rubbery where it touches the paint... love the cars, but really frustrated at Ford/AAI...they have KNOWN about these hood issues a decade now, still putting out less than chinese quality paintjobs
10/21/14, 07:27 PM
#49
Tasca Super Boss 429 Member
Thread Starter
I appreciate you guys responses. I'm hoping the repair looks good and I'm trying to remain positive.
Today was hard. I'm trying.
In retrospect, I can see why the service manager got mad at me. I'm preaching to the choir as he sees it day in and day out. Ultimately, the quality lies with Ford production.
It's sad that grown people get heated up over this issue and resort to being ugly to customers.
That service manager was really put out with me no matter how calmly I spoke to him and tried to use logic to find a common ground.
As a teacher, I'm used to not getting through to people sometimes but this took the cake. I took that managers verbal abuse like a little puppy and scampered away and walked home in the rain.
Reading through all of the past threads about this issue, I now have a full realization of a 10 year old problem that is yet to be solved and just how immensely frustrating this is for everyone on both ends.
However, I will always take the high road and remember to treat people the way I want to be treated on this planet.
Today was hard. I'm trying.
In retrospect, I can see why the service manager got mad at me. I'm preaching to the choir as he sees it day in and day out. Ultimately, the quality lies with Ford production.
It's sad that grown people get heated up over this issue and resort to being ugly to customers.
That service manager was really put out with me no matter how calmly I spoke to him and tried to use logic to find a common ground.
As a teacher, I'm used to not getting through to people sometimes but this took the cake. I took that managers verbal abuse like a little puppy and scampered away and walked home in the rain.
Reading through all of the past threads about this issue, I now have a full realization of a 10 year old problem that is yet to be solved and just how immensely frustrating this is for everyone on both ends.
However, I will always take the high road and remember to treat people the way I want to be treated on this planet.
10/21/14, 07:41 PM
#50
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I appreciate you guys responses. I'm hoping the repair looks good and I'm trying to remain positive. Today was hard. I'm trying. In retrospect, I can see why the service manager got mad at me. I'm preaching to the choir as he sees it day in and day out. Ultimately, the quality lies with Ford production. It's sad that grown people get heated up over this issue and resort to being ugly to customers. That service manager was really put out with me no matter how calmly I spoke to him and tried to use logic to find a common ground. As a teacher, I'm used to not getting through to people sometimes but this took the cake. I took that managers verbal abuse like a little puppy and scampered away and walked home in the rain. Reading through all of the past threads about this issue, I now have a full realization of a 10 year old problem that is yet to be solved and just how immensely frustrating this is for everyone on both ends. However, I will always take the high road and remember to treat people the way I want to be treated on this planet.
10/22/14, 07:39 AM
#51
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Took the car in and they are repairing the hood. I.e. Just sandblasting and painting the corroded spots.
Sadly, I know this is just a temporary fix. I'm very disappointed that the dealership wouldn't even hear me out about replacing the hood.
Worst of all, The dealership was ugly to me and and expressed that they (or Ford) couldn't care less about the problem of corrosion reoccurring after repair. I'm sick and tired of being treated like crap every time I go to that dealership.
Sadly, I know this is just a temporary fix. I'm very disappointed that the dealership wouldn't even hear me out about replacing the hood.
Worst of all, The dealership was ugly to me and and expressed that they (or Ford) couldn't care less about the problem of corrosion reoccurring after repair. I'm sick and tired of being treated like crap every time I go to that dealership.
Deysha
10/22/14, 11:00 AM
#52
Mach 1 Member
Question for you: if problems like this, discovered under warranty and/or repaired under warranty are documented, does this give the owner any recourse if the issue arises again beyond the warranty period?
Thanks,
John
10/22/14, 01:12 PM
#53
Tasca Super Boss 429 Member
Thread Starter
I asked the service manager the same thing. See above posts for his reply.
10/22/14, 01:13 PM
#54
Tasca Super Boss 429 Member
Thread Starter
10/22/14, 01:39 PM
#55
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Don Hinds Ford in Fishers, IN
Warranty Service manager: Brett
I'm actually walking home right now I'm so upset.
Btw, Brett, actually confirmed everyone's suspicions:
He said "This is a temporary fix but you'll be out of a warranty by the time the corrosion comes back." "Not our problem then bud, now get out of my face."
Warranty Service manager: Brett
I'm actually walking home right now I'm so upset.
Btw, Brett, actually confirmed everyone's suspicions:
He said "This is a temporary fix but you'll be out of a warranty by the time the corrosion comes back." "Not our problem then bud, now get out of my face."
I appreciate you guys responses. I'm hoping the repair looks good and I'm trying to remain positive.
Today was hard. I'm trying.
In retrospect, I can see why the service manager got mad at me. I'm preaching to the choir as he sees it day in and day out. Ultimately, the quality lies with Ford production.
It's sad that grown people get heated up over this issue and resort to being ugly to customers.
That service manager was really put out with me no matter how calmly I spoke to him and tried to use logic to find a common ground.
As a teacher, I'm used to not getting through to people sometimes but this took the cake. I took that managers verbal abuse like a little puppy and scampered away and walked home in the rain.
Reading through all of the past threads about this issue, I now have a full realization of a 10 year old problem that is yet to be solved and just how immensely frustrating this is for everyone on both ends.
However, I will always take the high road and remember to treat people the way I want to be treated on this planet.
Today was hard. I'm trying.
In retrospect, I can see why the service manager got mad at me. I'm preaching to the choir as he sees it day in and day out. Ultimately, the quality lies with Ford production.
It's sad that grown people get heated up over this issue and resort to being ugly to customers.
That service manager was really put out with me no matter how calmly I spoke to him and tried to use logic to find a common ground.
As a teacher, I'm used to not getting through to people sometimes but this took the cake. I took that managers verbal abuse like a little puppy and scampered away and walked home in the rain.
Reading through all of the past threads about this issue, I now have a full realization of a 10 year old problem that is yet to be solved and just how immensely frustrating this is for everyone on both ends.
However, I will always take the high road and remember to treat people the way I want to be treated on this planet.
Certified letter to Dealership CEO or Ford itself. Get that jerk out of there as there are thousands of qualified people that can do his job without being a rude jack asz.
Last edited by cdynaco; 10/22/14 at 01:43 PM.
10/22/14, 02:11 PM
#56
Mach 1 Member
That might be so, but the dealership is not the manufacturer...there is a clear division between the two and a significant difference as well. To add to that, the service manager that scoffed you may use the tactic he did to scare you (And others) away from coming back for the same issue which by all accounts does not show their service in a good light.
10/22/14, 09:54 PM
#57
Tasca Super Boss 429 Member
Thread Starter
Wow. This is why I haven't brought my car in for any of my issues. I have 4 dealerships within a 25 mile radius, and at least 3 I would never step foot on their property because of crap like this. The 4th is probably beyond 25 miles, so it's such a trek, that I'd almost rather have my issues than deal with a 100+ mile trip to/from/to/from.
I'm in the same boat. While I have been complaining about my bad experience, I failed to mention that there are stellar dealerships out there!
Ray Skillman is a model example of what a Ford dealership should be in every way shape or form. From the salesman, financial manager, to the all of its employees, it's easily the best dealership that I have ever experienced. It makes sense they are the largest Roush dealership in the US. my wife and I bought 2 cars on the same day. The 12 GTCS and a 14 Escape.
Sadly, they are in Greenwood, Indiana...way outside of my city limits and quite a drive with a special needs child. I searched for months online all over the U.S. to find my dream car and they had it. I was even more excited to discover the car was in the same state!
Anyway, I have identified why I got so upset: ...having experienced a model dealership raised my expectations of how to be treated. i realized that there is such thing as a good dealership and now somewhat expect it.
Lol
I'm not asking anyone to roll out red carpet, but buying 2 cars in the same night is proof that you can catch more "flies with honey."
10/23/14, 11:36 AM
#58
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Deysha
