Sync 4.4 Update.
11/11/16, 08:03 AM
#521
Legacy Tms Member
This is an ever-repeating experience:
1: Formatted the memory stick (twice)
2: Downloaded the update onto the stick (yes, I checked)
3: Took the download instructions (printed out AND emailed to the phone)
4: Had to re-pair my phone to the car
5: Sent vehicle health report
6: SYNC download tree doesn't follow what Ford said it would. (first indication of problems)
7: I navigate to PLAY MENU (which, if you don't move fast enough, closes on its own and goes back to MEDIA MENU)
8: Had to hit a different sequence between AUX and OK to get to the INSTALL APPLICATIONS
9: Hit OK
10: Get NO FILES FOUND (all this happened 3 times before I quit)
11: Start checking out Camaro sales brochures
So the download tree doesn't follow the sequence Ford said it would and when I do reach the lnstall prompt it doesn't detect nor download the update.
The car still runs, I'll stick with that.
1: Formatted the memory stick (twice)
2: Downloaded the update onto the stick (yes, I checked)
3: Took the download instructions (printed out AND emailed to the phone)
4: Had to re-pair my phone to the car
5: Sent vehicle health report
6: SYNC download tree doesn't follow what Ford said it would. (first indication of problems)
7: I navigate to PLAY MENU (which, if you don't move fast enough, closes on its own and goes back to MEDIA MENU)
8: Had to hit a different sequence between AUX and OK to get to the INSTALL APPLICATIONS
9: Hit OK
10: Get NO FILES FOUND (all this happened 3 times before I quit)
11: Start checking out Camaro sales brochures
So the download tree doesn't follow the sequence Ford said it would and when I do reach the lnstall prompt it doesn't detect nor download the update.
The car still runs, I'll stick with that.
The following users liked this post:
AndyG1714 (11/16/20)
11/12/16, 01:35 AM
#523
Anyone have luck with the Nav version?
I tried once just downloading the files onto a stick and that failed. ("Installation failed.")
I then ran a health report, formatted my stick and redownloaded the files.
That install went better... Update successful followed by reboot. After rebooting, touched the home button to make sure it was done. Removed the USB to connect my phone, and "reinsert USB" flashed constantly. Guess the update wasn't finished.
So now I have the battery disconnected and hopefully will try again tomorrow.
I tried once just downloading the files onto a stick and that failed. ("Installation failed.")
I then ran a health report, formatted my stick and redownloaded the files.
That install went better... Update successful followed by reboot. After rebooting, touched the home button to make sure it was done. Removed the USB to connect my phone, and "reinsert USB" flashed constantly. Guess the update wasn't finished.
So now I have the battery disconnected and hopefully will try again tomorrow.
11/12/16, 09:26 AM
#524
Legacy TMS Member
Originally Posted by junkman9096
This is an ever-repeating experience:
1: Formatted the memory stick (twice)
2: Downloaded the update onto the stick (yes, I checked)
3: Took the download instructions (printed out AND emailed to the phone)
4: Had to re-pair my phone to the car
5: Sent vehicle health report
6: SYNC download tree doesn't follow what Ford said it would. (first indication of problems)
7: I navigate to PLAY MENU (which, if you don't move fast enough, closes on its own and goes back to MEDIA MENU)
8: Had to hit a different sequence between AUX and OK to get to the INSTALL APPLICATIONS
9: Hit OK
10: Get NO FILES FOUND (all this happened 3 times before I quit)
11: Start checking out Camaro sales brochures
So the download tree doesn't follow the sequence Ford said it would and when I do reach the lnstall prompt it doesn't detect nor download the update.
The car still runs, I'll stick with that.
1: Formatted the memory stick (twice)
2: Downloaded the update onto the stick (yes, I checked)
3: Took the download instructions (printed out AND emailed to the phone)
4: Had to re-pair my phone to the car
5: Sent vehicle health report
6: SYNC download tree doesn't follow what Ford said it would. (first indication of problems)
7: I navigate to PLAY MENU (which, if you don't move fast enough, closes on its own and goes back to MEDIA MENU)
8: Had to hit a different sequence between AUX and OK to get to the INSTALL APPLICATIONS
9: Hit OK
10: Get NO FILES FOUND (all this happened 3 times before I quit)
11: Start checking out Camaro sales brochures
So the download tree doesn't follow the sequence Ford said it would and when I do reach the lnstall prompt it doesn't detect nor download the update.
The car still runs, I'll stick with that.
11/12/16, 09:33 AM
#525
Ford In-Vehicle Technology Rep
This is an ever-repeating experience:
1: Formatted the memory stick (twice)
2: Downloaded the update onto the stick (yes, I checked)
3: Took the download instructions (printed out AND emailed to the phone)
4: Had to re-pair my phone to the car
5: Sent vehicle health report
6: SYNC download tree doesn't follow what Ford said it would. (first indication of problems)
7: I navigate to PLAY MENU (which, if you don't move fast enough, closes on its own and goes back to MEDIA MENU)
8: Had to hit a different sequence between AUX and OK to get to the INSTALL APPLICATIONS
9: Hit OK
10: Get NO FILES FOUND (all this happened 3 times before I quit)
11: Start checking out Camaro sales brochures
So the download tree doesn't follow the sequence Ford said it would and when I do reach the lnstall prompt it doesn't detect nor download the update.
The car still runs, I'll stick with that.
1: Formatted the memory stick (twice)
2: Downloaded the update onto the stick (yes, I checked)
3: Took the download instructions (printed out AND emailed to the phone)
4: Had to re-pair my phone to the car
5: Sent vehicle health report
6: SYNC download tree doesn't follow what Ford said it would. (first indication of problems)
7: I navigate to PLAY MENU (which, if you don't move fast enough, closes on its own and goes back to MEDIA MENU)
8: Had to hit a different sequence between AUX and OK to get to the INSTALL APPLICATIONS
9: Hit OK
10: Get NO FILES FOUND (all this happened 3 times before I quit)
11: Start checking out Camaro sales brochures
So the download tree doesn't follow the sequence Ford said it would and when I do reach the lnstall prompt it doesn't detect nor download the update.
The car still runs, I'll stick with that.
Please PM the VIN so I can take a look at the system info. You still may have tthe incorrect installation steps.
Anyone have luck with the Nav version?
I tried once just downloading the files onto a stick and that failed. ("Installation failed.")
I then ran a health report, formatted my stick and redownloaded the files.
That install went better... Update successful followed by reboot. After rebooting, touched the home button to make sure it was done. Removed the USB to connect my phone, and "reinsert USB" flashed constantly. Guess the update wasn't finished.
So now I have the battery disconnected and hopefully will try again tomorrow.
I tried once just downloading the files onto a stick and that failed. ("Installation failed.")
I then ran a health report, formatted my stick and redownloaded the files.
That install went better... Update successful followed by reboot. After rebooting, touched the home button to make sure it was done. Removed the USB to connect my phone, and "reinsert USB" flashed constantly. Guess the update wasn't finished.
So now I have the battery disconnected and hopefully will try again tomorrow.
I can have you check the software version with the FPN number before attempting to install the update again. Which SYNC system do you have: owner.ford.com/how-tos/sync-technology/all/get-started-with-sync/how-to-identify-your-sync-version.html?model
Cara
11/12/16, 10:38 AM
#526
Originally Posted by FordIVTteam
.berzerk_1980,
I can have you check the software version with the FPN number before attempting to install the update again. Which SYNC system do you have: owner.ford.com/how-tos/sync-technology/all/get-started-with-sync/how-to-identify-your-sync-version.html?model
Cara
I can have you check the software version with the FPN number before attempting to install the update again. Which SYNC system do you have: owner.ford.com/how-tos/sync-technology/all/get-started-with-sync/how-to-identify-your-sync-version.html?model
Cara
The link in your post wasn't live in the app, so I did a search for "how to identify your SYNC version". I think the answer is "SYNC With Voice Activated Navigation." 2014 Mustang GT.
11/12/16, 12:04 PM
#527
Ford In-Vehicle Technology Rep
1) Ensure the vehicle is in an open area were exhaust fumes may dissipate naturally. Start the vehicle’s engine and insert the USB drive, ignore any messages about media playback. The engine must remain running until the update has completed.
2) Press the Phone button
3) Press Settings, you may have to do this twice depending on if a phone is connected or not.
4) Press Advanced
5) Press the down arrow twice and press Install
6) Listen to the in-vehicle prompts regarding the status of the installation
Keep me posted!
Cara
11/12/16, 10:10 PM
#528
Originally Posted by FordIVTteam
Thanks. That's odd, the link opened for me. But anyways, try these steps:
1) Ensure the vehicle is in an open area were exhaust fumes may dissipate naturally. Start the vehicleÂ’s engine and insert the USB drive, ignore any messages about media playback. The engine must remain running until the update has completed.
2) Press the Phone button
3) Press Settings, you may have to do this twice depending on if a phone is connected or not.
4) Press Advanced
5) Press the down arrow twice and press Install
6) Listen to the in-vehicle prompts regarding the status of the installation
Keep me posted!
Cara
1) Ensure the vehicle is in an open area were exhaust fumes may dissipate naturally. Start the vehicleÂ’s engine and insert the USB drive, ignore any messages about media playback. The engine must remain running until the update has completed.
2) Press the Phone button
3) Press Settings, you may have to do this twice depending on if a phone is connected or not.
4) Press Advanced
5) Press the down arrow twice and press Install
6) Listen to the in-vehicle prompts regarding the status of the installation
Keep me posted!
Cara
There were no prompts other than a "Begin Installation?" Dialog box. Choose yes. "Installing."
30 seconds pass before "Installing" prompt disappears. The formerly populated phone screen is empty.
After about 2 minutes the phone screen comes back. The touch screen works. But if you touch "Advanced," for example, that screen is blank.
5 minutes: "Update Completed: Your SYNC system update was competed."
5:20: "Installation Complete: Installation Complete." The dialog box remains.
After 10 minutes I got restless and went back to Phone (must use the hard button, not the screen) > Settings > Advanced > System Information.
15 minutes in I start thinking it's done, so I re-paired my phone and ran a Vehicle Health Report. Things went smoothly.
I then took a deep breath and removed the USB drive. No error. I plugged my phone in (iPhone) and ran my favorite AppLink mobile app (Slacker Radio). No drama.
Went online and checked out my SYNC software update history, and it showed SYNC v4.6. Thanks for your help!
11/15/16, 07:01 AM
#529
Ford In-Vehicle Technology Rep
OK, the website said to use the Media menu. Here's my experience using the Phone menu instead as you've instructed.
There were no prompts other than a "Begin Installation?" Dialog box. Choose yes. "Installing."
30 seconds pass before "Installing" prompt disappears. The formerly populated phone screen is empty.
After about 2 minutes the phone screen comes back. The touch screen works. But if you touch "Advanced," for example, that screen is blank.
5 minutes: "Update Completed: Your SYNC system update was competed."
5:20: "Installation Complete: Installation Complete." The dialog box remains.
After 10 minutes I got restless and went back to Phone (must use the hard button, not the screen) > Settings > Advanced > System Information.
15 minutes in I start thinking it's done, so I re-paired my phone and ran a Vehicle Health Report. Things went smoothly.
I then took a deep breath and removed the USB drive. No error. I plugged my phone in (iPhone) and ran my favorite AppLink mobile app (Slacker Radio). No drama.
Went online and checked out my SYNC software update history, and it showed SYNC v4.6. Thanks for your help!
There were no prompts other than a "Begin Installation?" Dialog box. Choose yes. "Installing."
30 seconds pass before "Installing" prompt disappears. The formerly populated phone screen is empty.
After about 2 minutes the phone screen comes back. The touch screen works. But if you touch "Advanced," for example, that screen is blank.
5 minutes: "Update Completed: Your SYNC system update was competed."
5:20: "Installation Complete: Installation Complete." The dialog box remains.
After 10 minutes I got restless and went back to Phone (must use the hard button, not the screen) > Settings > Advanced > System Information.
15 minutes in I start thinking it's done, so I re-paired my phone and ran a Vehicle Health Report. Things went smoothly.
I then took a deep breath and removed the USB drive. No error. I plugged my phone in (iPhone) and ran my favorite AppLink mobile app (Slacker Radio). No drama.
Went online and checked out my SYNC software update history, and it showed SYNC v4.6. Thanks for your help!
Cara
11/17/16, 12:12 AM
#530
Legacy Tms Member
Well, I can report success. I utilized a fresh USB stick. Per Cara's suggestion I did a master reset before starting. The problem, at least with my car, is that Ford's on-line instructions are at best...incomplete. With my car once I reached the Media Menu screen I found I had to navigate further by use of the right hand dial and not by use of the buttons which is the implication of the online instruction page. That is not clear in the instruction. Once the required screens came up by dialing them in, the process went fairly easily. The multiple "installation complete" displays are a bit unnecessary and I didn't get any audible announcements that "The system will now reboot" etc but in defense the instructions said I MAY get that notice. I let it idle for 10 minutes after the final "Installation complete" and after the USB stopped blinking.
So until the next update I think its all good.
And I was kidding about looking at Camaro brochures-ugly car.
So until the next update I think its all good.
And I was kidding about looking at Camaro brochures-ugly car.
Last edited by junkman9096; 11/17/16 at 12:19 AM.
11/17/16, 09:04 AM
#531
Ford In-Vehicle Technology Rep
Well, I can report success. I utilized a fresh USB stick. Per Cara's suggestion I did a master reset before starting. The problem, at least with my car, is that Ford's on-line instructions are at best...incomplete. With my car once I reached the Media Menu screen I found I had to navigate further by use of the right hand dial and not by use of the buttons which is the implication of the online instruction page. That is not clear in the instruction. Once the required screens came up by dialing them in, the process went fairly easily. The multiple "installation complete" displays are a bit unnecessary and I didn't get any audible announcements that "The system will now reboot" etc but in defense the instructions said I MAY get that notice. I let it idle for 10 minutes after the final "Installation complete" and after the USB stopped blinking.
So until the next update I think its all good.
And I was kidding about looking at Camaro brochures-ugly car.
So until the next update I think its all good.
And I was kidding about looking at Camaro brochures-ugly car.
Cara
11/19/16, 06:30 AM
#532
Fingers crossed, I think I got 4.6 to load successfully. I was not able to load 4.4 so this is a success. Getting to the correct prompts was not exactly as described. After one interim message of "Installation Complete, Rebooting" it took 10 minutes to get a "File Not Found" message. I tried Sync and it worked. And Bluetooth Audio using Spotify now shows the artist and song title! I had to re-pair my phone again the second time I tried it. Hopefully, it sticks this time. What other features does the 4.4 and 4.6 provide?
11/19/16, 08:18 AM
#533
Ford In-Vehicle Technology Rep
Fingers crossed, I think I got 4.6 to load successfully. I was not able to load 4.4 so this is a success. Getting to the correct prompts was not exactly as described. After one interim message of "Installation Complete, Rebooting" it took 10 minutes to get a "File Not Found" message. I tried Sync and it worked. And Bluetooth Audio using Spotify now shows the artist and song title! I had to re-pair my phone again the second time I tried it. Hopefully, it sticks this time. What other features does the 4.4 and 4.6 provide?
The latest release of SYNC V4.6 software delivers a more robust driving experience for vehicles equipped with SYNC and SYNC with MyFord. The latest version includes new features such as streamlined help commands that save time. SYNC offers the corresponding help prompts only to the area that you're using. Enhanced phone book search allows you to browse and scroll through your contacts, alphabetically. SYNC AppLink is now available in Canada and Mexico. Now, AppLink can be controlled in English, French (Canadian) and Spanish (Mexican). SYNC reboot allows you to quickly restart the SYNC system to facilitate communication between your Bluetooth - enabled device and SYNC, without repairing your device or performing a master reset.
Hope this helps!
Cara
11/19/16, 03:15 PM
#534
tucsondivots,
The latest release of SYNC V4.6 software delivers a more robust driving experience for vehicles equipped with SYNC and SYNC with MyFord. The latest version includes new features such as streamlined help commands that save time. SYNC offers the corresponding help prompts only to the area that you're using. Enhanced phone book search allows you to browse and scroll through your contacts, alphabetically. SYNC AppLink is now available in Canada and Mexico. Now, AppLink can be controlled in English, French (Canadian) and Spanish (Mexican). SYNC reboot allows you to quickly restart the SYNC system to facilitate communication between your Bluetooth - enabled device and SYNC, without repairing your device or performing a master reset.
Hope this helps!
Cara
The latest release of SYNC V4.6 software delivers a more robust driving experience for vehicles equipped with SYNC and SYNC with MyFord. The latest version includes new features such as streamlined help commands that save time. SYNC offers the corresponding help prompts only to the area that you're using. Enhanced phone book search allows you to browse and scroll through your contacts, alphabetically. SYNC AppLink is now available in Canada and Mexico. Now, AppLink can be controlled in English, French (Canadian) and Spanish (Mexican). SYNC reboot allows you to quickly restart the SYNC system to facilitate communication between your Bluetooth - enabled device and SYNC, without repairing your device or performing a master reset.
Hope this helps!
Cara
Thanks. Everything seems to work well. Nice to be able to see artist name and song title when using Bluetooth. It is great you guys are still working to enhance the older version of Sync!
Walter
11/21/16, 06:46 AM
#535
Ford In-Vehicle Technology Rep
Cara
11/21/16, 09:17 AM
#536
GT Member
Thanks. That's odd, the link opened for me. But anyways, try these steps:
1) Ensure the vehicle is in an open area were exhaust fumes may dissipate naturally. Start the vehicle’s engine and insert the USB drive, ignore any messages about media playback. The engine must remain running until the update has completed.
2) Press the Phone button
3) Press Settings, you may have to do this twice depending on if a phone is connected or not.
4) Press Advanced
5) Press the down arrow twice and press Install
6) Listen to the in-vehicle prompts regarding the status of the installation
Keep me posted!
Cara
1) Ensure the vehicle is in an open area were exhaust fumes may dissipate naturally. Start the vehicle’s engine and insert the USB drive, ignore any messages about media playback. The engine must remain running until the update has completed.
2) Press the Phone button
3) Press Settings, you may have to do this twice depending on if a phone is connected or not.
4) Press Advanced
5) Press the down arrow twice and press Install
6) Listen to the in-vehicle prompts regarding the status of the installation
Keep me posted!
Cara
Cara,
Thanks for these instructions. It worked just as you said.
12/19/16, 11:08 PM
#538
Cara,
I don't know if you are available to answer other technical questions about the upgrade...
I have SYNC With Voice Activated Navigation in my '14. I have an iPhone 6s plus running iOS 10.2.
I am no longer able to use Siri if my iPhone is connected to SYNC whether wirelessly or through the USB port. If I press the home button on my iPhone like I used to, I get the Siri graphic but she cannot hear me. If I use the voice button on my steering wheel I get Samantha and she doesn't understand Siri commands (like "open Slacker Radio"). The home button used to work with my old SYNC 4.2.1.T.
Any advice? Thanks in advance.
I don't know if you are available to answer other technical questions about the upgrade...
I have SYNC With Voice Activated Navigation in my '14. I have an iPhone 6s plus running iOS 10.2.
I am no longer able to use Siri if my iPhone is connected to SYNC whether wirelessly or through the USB port. If I press the home button on my iPhone like I used to, I get the Siri graphic but she cannot hear me. If I use the voice button on my steering wheel I get Samantha and she doesn't understand Siri commands (like "open Slacker Radio"). The home button used to work with my old SYNC 4.2.1.T.
Any advice? Thanks in advance.
12/26/16, 07:07 PM
#539
Thanks. That's odd, the link opened for me. But anyways, try these steps:
1) Ensure the vehicle is in an open area were exhaust fumes may dissipate naturally. Start the vehicle’s engine and insert the USB drive, ignore any messages about media playback. The engine must remain running until the update has completed.
2) Press the Phone button
3) Press Settings, you may have to do this twice depending on if a phone is connected or not.
4) Press Advanced
5) Press the down arrow twice and press Install
6) Listen to the in-vehicle prompts regarding the status of the installation
Keep me posted!
Cara
1) Ensure the vehicle is in an open area were exhaust fumes may dissipate naturally. Start the vehicle’s engine and insert the USB drive, ignore any messages about media playback. The engine must remain running until the update has completed.
2) Press the Phone button
3) Press Settings, you may have to do this twice depending on if a phone is connected or not.
4) Press Advanced
5) Press the down arrow twice and press Install
6) Listen to the in-vehicle prompts regarding the status of the installation
Keep me posted!
Cara
The flash drive was the same one i used last year, i formatted it before using it and even left it plugged in for quite a while too. not really sure why it made it to stop working.
12/27/16, 08:17 AM
#540
Ford In-Vehicle Technology Rep
Hello, I have tried to update my sync with the new update (did it once when i first got my car a year ago and worked perfectly) but this time the update did something where sync does not work anymore. Every-time i press on the AUX button it flashes Sync on the lcd for a brief second and goes back to the radio station i had before. I read on multiple forums that its a sign that the sync module went bad? hows that possible?
The flash drive was the same one i used last year, i formatted it before using it and even left it plugged in for quite a while too. not really sure why it made it to stop working.
The flash drive was the same one i used last year, i formatted it before using it and even left it plugged in for quite a while too. not really sure why it made it to stop working.
I'm happy to help! Which SYNC system do you have: owner.ford.com/how-tos/sync-technology/all/get-started-with-sync/how-to-identify-your-sync-version.html?model
Cara