That Good Old Dealership Service Quality, . . . Not So Much
#1
Mach 1 Member
Thread Starter
That Good Old Dealership Service Quality, . . . Not So Much
A few months ago my pinion seal developed a leak, which apparently is a common problem with these rear axles. At any rate I took it to my dealership and they replaced it under warranty. Yesterday I took the car to Firestone to have the rear axle lubricant changed out. The car is at 42k and I'm not sure what the interval is for rear axle lubricant but I almost never wait as long as the book suggests. At any rate, it's probably a good thing I took it in because I was standing there when the tech pulled the drain plug (check plug) and not much came out. He pumped out the rest of it and proceeded to put fresh gear oil in. I now strongly suspect that after my pinion seal leaked that the dealership did not bother to refill the axle to spec. I noticed after the service that the car does run out smoother than before, a sensation I had previously attributed to the car just getting older and getting miles on it but now I am thinking it was because they didn't have the proper amount of gear oil in it. I can't prove this of course but even the tech commented on how little an amount of lubricant was in the axle. I didn't have any grinding noise but I did have on occasion a sensation of resistance in the drivetrain at highway speed. That is gone now as well. I get so tired of having to deal with these service departments because it feels like more often than not you just can't count on the work having been done properly.
Last edited by 3point7; 9/20/16 at 02:56 AM.
#2
I took my car in to a local dealer for an oil change and wheel rotation. They chipped a rim by the lug.
I took my car in to have the black piece between the taillights and the third brake light lens replaced. They scratched a taillight, bent the deck lid, and left a grommet loose that rattled around until it finally fell out.
They said the car needs lower control arms and I have a recall I think on the air bag. I am scared to bring it in and see what they damage on the car next.
I took my car in to have the black piece between the taillights and the third brake light lens replaced. They scratched a taillight, bent the deck lid, and left a grommet loose that rattled around until it finally fell out.
They said the car needs lower control arms and I have a recall I think on the air bag. I am scared to bring it in and see what they damage on the car next.
#3
Legacy TMS Member
That'd be the Takata airbag recall; you're going to want to get that done.
#4
Mach 1 Member
Thread Starter
I figured it was probably something like that. I would never wait until 100K on any lubricant. The next thing I will do is have the belts, spark plugs and PCV valve replaced around 48 to 50K. I already had the transmission fluid replaced at 32K and probably do that about every 30K for as long as I own it. I just hate replacing the cabin air filter. It's a pain in the ***. Why Ford didn't locate it behind the glove box like most other cars I don't know but fooling with that cowl is not the greatest design.
#5
Mach 1 Member
Thread Starter
I took my car in to a local dealer for an oil change and wheel rotation. They chipped a rim by the lug.
I took my car in to have the black piece between the taillights and the third brake light lens replaced. They scratched a taillight, bent the deck lid, and left a grommet loose that rattled around until it finally fell out.
They said the car needs lower control arms and I have a recall I think on the air bag. I am scared to bring it in and see what they damage on the car next.
I took my car in to have the black piece between the taillights and the third brake light lens replaced. They scratched a taillight, bent the deck lid, and left a grommet loose that rattled around until it finally fell out.
They said the car needs lower control arms and I have a recall I think on the air bag. I am scared to bring it in and see what they damage on the car next.
Kyler is right, definitely have your airbag recall taken care of.
#6
Legacy TMS Member
Originally Posted by 3point7
I figured it was probably something like that. I would never wait until 100K on any lubricant. The next thing I will do is have the belts, spark plugs and PCV valve replaced around 48 to 50K. I already had the transmission fluid replaced at 32K and probably do that about every 30K for as long as I own it. I just hate replacing the cabin air filter. It's a pain in the ***. Why Ford didn't locate it behind the glove box like most other cars I don't know but fooling with that cowl is not the greatest design.
As far as the cabin air filter, it can be much worse. My wife's '08 Mazda3 requires dropping the glovebox and taking out a couple different HVAC components. Took me 2.5 hours the first time and don't ever want to do it again.
#8
Mach 1 Member
There have been over 100 million Takata airbags installed in vehicles. There have been 10 deaths and 100 or so injuries to drivers. You have a better chance of being killed by fireworks, or being struck by lightening, than being killed or injured by your airbag.
#10
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Originally Posted by houtex
#11
A few months ago my pinion seal developed a leak, which apparently is a common problem with these rear axles. At any rate I took it to my dealership and they replaced it under warranty. Yesterday I took the car to Firestone to have the rear axle lubricant changed out. The car is at 42k and I'm not sure what the interval is for rear axle lubricant but I almost never wait as long as the book suggests. At any rate, it's probably a good thing I took it in because I was standing there when the tech pulled the drain plug (check plug) and not much came out. He pumped out the rest of it and proceeded to put fresh gear oil in. I now strongly suspect that after my pinion seal leaked that the dealership did not bother to refill the axle to spec. I noticed after the service that the car does run out smoother than before, a sensation I had previously attributed to the car just getting older and getting miles on it but now I am thinking it was because they didn't have the proper amount of gear oil in it. I can't prove this of course but even the tech commented on how little an amount of lubricant was in the axle. I didn't have any grinding noise but I did have on occasion a sensation of resistance in the drivetrain at highway speed. That is gone now as well. I get so tired of having to deal with these service departments because it feels like more often than not you just can't count on the work having been done properly.
#12
Mach 1 Member
Thread Starter
Thats why i google and youtube everything and just do it myself. Unless you have a engine or transmission problem, everything else can be done yourself with simple tools. btw u mentioned dealer neglected refilling your rear axle after repair, with low fluid you didnt hear any noise at high or low speed? also what you mean by smoother afterward compared to dealer service?
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