Notices
2010-2014 Mustang Information on The S197 {GenII}
Sponsored By:
Sponsored By:

That Good Old Dealership Service Quality, . . . Not So Much

Thread Tools
 
Search this Thread
 
Old 9/20/16, 01:31 AM
  #1  
Mach 1 Member
Thread Starter
 
3point7's Avatar
 
Join Date: December 11, 2014
Posts: 837
Received 11 Likes on 8 Posts
That Good Old Dealership Service Quality, . . . Not So Much

A few months ago my pinion seal developed a leak, which apparently is a common problem with these rear axles. At any rate I took it to my dealership and they replaced it under warranty. Yesterday I took the car to Firestone to have the rear axle lubricant changed out. The car is at 42k and I'm not sure what the interval is for rear axle lubricant but I almost never wait as long as the book suggests. At any rate, it's probably a good thing I took it in because I was standing there when the tech pulled the drain plug (check plug) and not much came out. He pumped out the rest of it and proceeded to put fresh gear oil in. I now strongly suspect that after my pinion seal leaked that the dealership did not bother to refill the axle to spec. I noticed after the service that the car does run out smoother than before, a sensation I had previously attributed to the car just getting older and getting miles on it but now I am thinking it was because they didn't have the proper amount of gear oil in it. I can't prove this of course but even the tech commented on how little an amount of lubricant was in the axle. I didn't have any grinding noise but I did have on occasion a sensation of resistance in the drivetrain at highway speed. That is gone now as well. I get so tired of having to deal with these service departments because it feels like more often than not you just can't count on the work having been done properly.

Last edited by 3point7; 9/20/16 at 02:56 AM.
Old 9/20/16, 05:17 AM
  #2  
Mach 1 Member
 
Automatic 5.0's Avatar
 
Join Date: August 15, 2013
Posts: 800
Likes: 0
Received 6 Likes on 5 Posts
I took my car in to a local dealer for an oil change and wheel rotation. They chipped a rim by the lug.


I took my car in to have the black piece between the taillights and the third brake light lens replaced. They scratched a taillight, bent the deck lid, and left a grommet loose that rattled around until it finally fell out.


They said the car needs lower control arms and I have a recall I think on the air bag. I am scared to bring it in and see what they damage on the car next.
Old 9/20/16, 04:19 PM
  #3  
Legacy TMS Member
 
kylerohde's Avatar
 
Join Date: September 6, 2011
Location: Kansas City, MO
Posts: 1,891
Received 56 Likes on 46 Posts
Originally Posted by 3point7
The car is at 42k and I'm not sure what the interval is for rear axle lubricant but I almost never wait as long as the book suggests.
It's lifetime. I wouldn't follow that rule but 42K is pretty early, IMO. I'm at 106K and it's probably about time I did it though. Never had a thing with the rear axle touched yet.

Originally Posted by Automatic 5.0
They said the car needs lower control arms and I have a recall I think on the air bag. I am scared to bring it in and see what they damage on the car next.
That'd be the Takata airbag recall; you're going to want to get that done.
Old 9/20/16, 10:11 PM
  #4  
Mach 1 Member
Thread Starter
 
3point7's Avatar
 
Join Date: December 11, 2014
Posts: 837
Received 11 Likes on 8 Posts
Originally Posted by kylerohde
It's lifetime. I wouldn't follow that rule but 42K is pretty early, IMO. I'm at 106K and it's probably about time I did it though. Never had a thing with the rear axle touched yet.
.
I figured it was probably something like that. I would never wait until 100K on any lubricant. The next thing I will do is have the belts, spark plugs and PCV valve replaced around 48 to 50K. I already had the transmission fluid replaced at 32K and probably do that about every 30K for as long as I own it. I just hate replacing the cabin air filter. It's a pain in the ***. Why Ford didn't locate it behind the glove box like most other cars I don't know but fooling with that cowl is not the greatest design.
Old 9/20/16, 10:11 PM
  #5  
Mach 1 Member
Thread Starter
 
3point7's Avatar
 
Join Date: December 11, 2014
Posts: 837
Received 11 Likes on 8 Posts
Originally Posted by Automatic 5.0
I took my car in to a local dealer for an oil change and wheel rotation. They chipped a rim by the lug.


I took my car in to have the black piece between the taillights and the third brake light lens replaced. They scratched a taillight, bent the deck lid, and left a grommet loose that rattled around until it finally fell out.


They said the car needs lower control arms and I have a recall I think on the air bag. I am scared to bring it in and see what they damage on the car next.

Kyler is right, definitely have your airbag recall taken care of.
Old 9/20/16, 11:12 PM
  #6  
Legacy TMS Member
 
kylerohde's Avatar
 
Join Date: September 6, 2011
Location: Kansas City, MO
Posts: 1,891
Received 56 Likes on 46 Posts
Originally Posted by 3point7
I figured it was probably something like that. I would never wait until 100K on any lubricant. The next thing I will do is have the belts, spark plugs and PCV valve replaced around 48 to 50K. I already had the transmission fluid replaced at 32K and probably do that about every 30K for as long as I own it. I just hate replacing the cabin air filter. It's a pain in the ***. Why Ford didn't locate it behind the glove box like most other cars I don't know but fooling with that cowl is not the greatest design.
On the plugs, I finally did mine at 105k because I figured it was time, but the car was still running perfect and getting good mileage. Based on my experience, you can definitely wait though I get the desire not to.

As far as the cabin air filter, it can be much worse. My wife's '08 Mazda3 requires dropping the glovebox and taking out a couple different HVAC components. Took me 2.5 hours the first time and don't ever want to do it again.
Old 9/21/16, 12:13 PM
  #7  
Mach 1 Member
 
Automatic 5.0's Avatar
 
Join Date: August 15, 2013
Posts: 800
Likes: 0
Received 6 Likes on 5 Posts
Originally Posted by 3point7
Kyler is right, definitely have your airbag recall taken care of.

I wonder what they might break or scratch this time.....
Old 9/22/16, 01:43 AM
  #8  
Mach 1 Member
 
TommyV's Avatar
 
Join Date: February 20, 2005
Location: SandyEggo
Posts: 574
Received 8 Likes on 7 Posts
There have been over 100 million Takata airbags installed in vehicles. There have been 10 deaths and 100 or so injuries to drivers. You have a better chance of being killed by fireworks, or being struck by lightening, than being killed or injured by your airbag.
Old 9/22/16, 09:43 PM
  #9  
Legacy TMS Member
 
houtex's Avatar
 
Join Date: February 2, 2004
Location: Insane
Posts: 7,583
Received 667 Likes on 541 Posts
Old 9/23/16, 09:33 PM
  #10  
2013 RR Boss 302 #2342
 
Mustang Freak's Avatar
 
Join Date: March 6, 2012
Location: Lancaster, PA
Posts: 11,658
Likes: 0
Received 2,171 Likes on 1,619 Posts
Love that line!
Old 9/25/16, 12:03 AM
  #11  
GT Member
 
Winkawak's Avatar
 
Join Date: November 12, 2014
Posts: 112
Received 4 Likes on 3 Posts
Originally Posted by 3point7
A few months ago my pinion seal developed a leak, which apparently is a common problem with these rear axles. At any rate I took it to my dealership and they replaced it under warranty. Yesterday I took the car to Firestone to have the rear axle lubricant changed out. The car is at 42k and I'm not sure what the interval is for rear axle lubricant but I almost never wait as long as the book suggests. At any rate, it's probably a good thing I took it in because I was standing there when the tech pulled the drain plug (check plug) and not much came out. He pumped out the rest of it and proceeded to put fresh gear oil in. I now strongly suspect that after my pinion seal leaked that the dealership did not bother to refill the axle to spec. I noticed after the service that the car does run out smoother than before, a sensation I had previously attributed to the car just getting older and getting miles on it but now I am thinking it was because they didn't have the proper amount of gear oil in it. I can't prove this of course but even the tech commented on how little an amount of lubricant was in the axle. I didn't have any grinding noise but I did have on occasion a sensation of resistance in the drivetrain at highway speed. That is gone now as well. I get so tired of having to deal with these service departments because it feels like more often than not you just can't count on the work having been done properly.
Thats why i google and youtube everything and just do it myself. Unless you have a engine or transmission problem, everything else can be done yourself with simple tools. btw u mentioned dealer neglected refilling your rear axle after repair, with low fluid you didnt hear any noise at high or low speed? also what you mean by smoother afterward compared to dealer service?
Old 9/29/16, 01:02 AM
  #12  
Mach 1 Member
Thread Starter
 
3point7's Avatar
 
Join Date: December 11, 2014
Posts: 837
Received 11 Likes on 8 Posts
Originally Posted by Winkawak
Thats why i google and youtube everything and just do it myself. Unless you have a engine or transmission problem, everything else can be done yourself with simple tools. btw u mentioned dealer neglected refilling your rear axle after repair, with low fluid you didnt hear any noise at high or low speed? also what you mean by smoother afterward compared to dealer service?
The first couple of oil changes I did myself but after that I started having my maintenance done at a shop so that everything had a paper trail and the dealership could not come back at me later with any excuse to deny a claim. About the only thing that I did myself after awhile was engine air filter and cabin air filter. I have not decided weather or not I am going to follow the same plan with the GMC truck. It is typically a lot easier to perform routine maintenance on a truck so that is one consideration. At any rate, once I got the car back from Firestone after having the axle serviced the car felt as though it accelerated smoother than before. Prior to that, there were times when it felt like there was a slight bit of resistance during acceleration. It made me wonder if that sensation was originating from a rear axle with low lubricant. There was never any grinding or whine from the rear end so I know it wasn't damaged. It may have been just low enough to feel some resistance but not enough to be a problem.
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
Burnhaven
05-09 Interior and Audio Mods
5
12/3/16 11:46 AM
TrikPonyGirl
GT
7
9/5/16 08:25 PM
TrikPonyGirl
Off-Topic Chatter
9
9/2/16 12:06 AM
ashecht
Tire and Wheel Tech
0
8/29/16 08:06 AM



Quick Reply: That Good Old Dealership Service Quality, . . . Not So Much



All times are GMT -6. The time now is 04:02 AM.