SpeedCostsMoney

I got a issue with my new Droid Turbo. The phone connects fine to Ford Sync on my 2010 GT and stays connected. However, no matter what music app I use the steering and radio controls to skip a track only sometime work. I have to unlock the phone and select to app to get it to working again. Anyone had this issue before?

FordIVTteam

Hello SpeedCostsMoney,

Have you already checked to make sure you're running the latest software? Log in at: Owner.Ford.com to make sure.

Also, check out these awesome troubleshooting tips: http://owner.ford.com/how-tos/sync-t...html?sync=sync

Let me know how everything goes!

Kim

SpeedCostsMoney

I can not get the software to update. I might have to take over to the dealer.

Coyote5-0

ohhh wow, this makes me real hesitant to make the switch to Android

SpectreH

His is not the droid his car is looking for.

FordIVTteam

What's going on when you try to install the update?

Rebecca

SpeedCostsMoney

It says that the install file has not been found on the thumb drive. I checked several times and the file is in the root directory.

I am worried since I just got this Motorola Turbo and it has left the return period with Verizon. I wish this issued happened day one so I could have taken the phone back.

I did not have this issue with my I-phone 5.

FordIVTteam

When you download the update, make sure you're downloading it to your desktop, then unzip the files and put them on your flash drive. You should have three files on your USB: SyncMyRide (folder), autoinstall.lst, and install.lst. Is that what you're showing?

Rebecca

TheReaper

Disconnect the car battery for 10 minutes and reload your phone info after you reconnect the battery.

SpeedCostsMoney

I will try that.

TheReaper

Did it work ?

SpeedCostsMoney

No...I called their tech support. Come to find out it was a bluetooth setting. It was set to time out after 2 min. I changed the setting to never time out and it works fine now!

FordIVTteam

I'm glad you were able to get it taken care of, SpeedCostsMoney! Thanks for reporting back.

Kim

SpeedCostsMoney

I hate to say it but the issue came back up again. I called and had Verizon tech support walk me through disabling some of the Motorola Moto settings. It seems to be working now but I need to test it for a couple of days.